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Zurich NA Claims Shared Services Support II in Woodland Hills, California

Claims Shared Services Support II


Zurich is currently looking for a Claims Shared Services Support to work out of our North American offices located in Woodland Hills, California.

The Claims Shared Services Support role provides administrative support for claims functional groups to allow the office to function at a high level of efficiency and compliance.

Additional responsibilities will include:

  • Handling key support functions for office, as outlined in operations best practices

  • Managing database records as appropriate

  • Responding to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to customers and escalates inquiries appropriately

  • Applying knowledge of complex operational best practices and procedures to daily activities

  • Identifying and resolving problems by referring to procedural documentation and reference materials

  • Offering process improvement ideas

  • Providing administrative support for jurisdictional form processing through demonstrated knowledge of claim data and form Requirements

  • Handling further administrative projects as assigned

  • Providing prompt, courteous and high quality work in response to management direction and internal customer needs

  • Completing assigned work within established standards for timeliness and accuracy

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

  • Strong Microsoft Office

  • Strong customer service skills

  • Strong interpersonal skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE Disability / Vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-California-Woodland Hills

Schedule Full-time

Travel No

Relocation Available No

Job Posting 10/09/19

Unposting Date Ongoing

Req ID: 19000763

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.