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Zurich NA Senior Customer Service Executive in Wisconsin

Senior Customer Service Executive


Zurich is currently looking for an Senior Customer Service Executive to work out of our Schaumburg, IL Overland, KS or Wisconsin office.

Responsible for relationship management of large, complex accounts within a subset of a region or large country. Works with business units and functional groups to execute strategies that promote claims value-added services, drive profitable growth, and improve technical excellence, customer satisfaction and retention. Acts as an account representative by handling customer service issues for respective accounts and coordinating with the appropriate internal and external resources for resolution.

Basic Qualifications:

  • Bachelors Degree and 5 or more years of experience in the Claims area


  • High School Diploma or Equivalent and 7 or more years of experience in the Claims area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Claims area


  • Knowledge of Workers Compensation and General Liability/Products and Claims

  • Customer Service experience

Preferred Qualifications:

  • Insurance industry experience

  • Construction experience

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Other Locations: United States-Wisconsin, United States-Kansas-Overland Park

Schedule Full-time

Travel Yes, 20 % of the Time

Relocation Available No

Job Posting 02/14/20

Unposting Date Ongoing

Req ID: 200000S7

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.