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Zurich NA RCIS Relationship Manager - Western Region in Washington

RCIS Relationship Manager - Western Region


This position is a remote (work from home) position and can be located anywhere in the Western US

Zurich is looking for a highly skilled Relationship Manager for our RCIS Western Regional.In this role, you would manage the relationships of multiple strategic crop insurance agencies across a large region that are of critical importance and are very complex regarding geographic reach, customer segments or products, or by the number of stakeholders involved and require a very high frequency of interaction. Responsible for developing the portfolio to reach defined business goals and agent satisfaction

  • Manage the overall business relationship with key Agency(s) in order to drive customer satisfaction.

  • Drive retention and business development by identifying strategic opportunities or issues and taking the necessary actions.

  • Oversee end to end processes to ensure an exceptional customer experience.

  • Work closely with field sales and service staff to gather feedback on challenges and opportunities with individual agencies, identify systemic issues and opportunities, initiate action plans to drive retention and business development.

  • Work cross-functionally to contribute to the development of business processes and lead the implementation of sales and distribution systems, process and service improvements.

  • Collaborate with key leaders in business operations, claims, IT, field sales & service, and other departments as required to enable execution of agreed plans.

  • Channel ideas, opportunities, and complaints to appropriate department leader and follow-up on any resulting actions.

  • Maintain close relationships with key Agency stakeholders including effective communication of Zurich Crop messages.

  • Develop effective annual plans to grow the business and to ensure all relevant parts of Zurich Crop and the Agency(s) have a good knowledge of each other’s organization, business plans and processes.

  • Maintain a system wide relationship map with each key contact within the Agency.

  • Actively promote Zurich Crop products & services to keyAgency management, and represent the Agency internally at Zurich Crop.

  • Identify ways in which Zurich Crop and the Agency may work smarter together for mutual benefit.

  • Build and maintain close relationships with key leaders in agency to manage and (where applicable) negotiate terms of business.

  • Support and / or execute specific initiatives such as sales campaigns, feedback to improve service delivery etc.

  • Monitor performance of assigned Agents against expectations, identifies performance gaps, define actions or make recommendations to Crop leadership.

Basic Qualifications

  • Bachelors Degreeand 8 or more years of experience in the Sales area


  • 3 or more years in leadership and change management roles

  • Business unit management experience


Preferred Qualifications

  • Combination of 8 or more years of experience in the crop insurance industry and/or B2B sales/relationship management

  • Strong leadership ability

  • Strong crop insurance sales experience

  • Strong knowledge of customer and relationship strategies and roles

  • Good knowledge of the industry participants, practices and products


Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-California-Fresno

Other Locations: United States-Washington, United States-Oregon

Schedule Full-time

Travel Yes, 50 % of the Time

Relocation Available No

Job Posting 06/29/20

Unposting Date Ongoing

Req ID: 2000039A

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.