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Zurich NA Security Technology Lead & Service Manager (Hybrid) in United States

Security Technology Lead & Service Manager (Hybrid)


Security Technology Lead & Service Manager


Established in 2013 and now based in Blackrock, the ITS Dublin Hub delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.

Zurich Dublin Technology Center is looking for a Security Technology Lead & Service Manager.

The Security Technology Lead & Service Manager manages a portfolio of security tools forming part of Zurich’s security toolkit. The successful candidate will be working as a key part of and contributor to the Security Technology Operations (STO) team. The STO team run and maintain a set of security tools, apps and capabilities for the organisation.

Your Role

Your main responsibilities will include, but not necessarily be limited to, the following:

  • Ownership and day to day operational responsibly for a portfolio of security tools including DLP, Endpoint and Vulnerability Monitoring tools

  • Vendors include Tanium, Symantec, Proofpoint, Qualys

  • Manage a team made up of FTEs and suppliers located in Ireland, North America & India

  • Provide leadership, direction and mentoring to the team

  • Staying up to date with new capabilities within your tools. Planning for upgrades and coordinating with key stakeholders to release and realise those capabilities

  • Consult with matrixed security & cyber teams eg cyber incident response, security engineering, security architecture

  • Work with local and regional BISO/CISO and Service Delivery functions for compliance matters

  • Provide an outstanding service to our key stakeholders and operational teams

  • Software packaging, deployment and automation

Your Skills and Experience

As an Security Technology Lead & Service Manager your skills and qualifications will include:

  • 2 to 5 years experience in a management role

  • 5 years of professional experience in IT and most ideally in InfoSec

  • Security technology administration knowledge and experience a distinct benefit

  • Relevant security certifications are preferred but not required:

  • eg CISSP, CISM, CISA, CompTIA Network+, Security+ etc…

  • Exposure to business planning, systems analysis and development

  • Exposure to cloud security concepts and technology

  • Using MS Excel and Power BI

  • Written and oral English language proficiency


  • Strong communications skills - spoken and written

  • Experience working across organizational and geographical boundaries

  • Effective problem solving and decision-making

  • Proven ability to work as part of a team

  • Ability to integrate & analyse information

  • Capable of creative & innovative thinking

  • Ability to consistently deliver results

  • Execution – the ability to consistently deliver, time and again

Additional Information

Primary work location is Blackrock, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Katie Doyle is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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