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Zurich NA Group Captives Operations Analyst in United States

Group Captives Operations Analyst


Zurich is looking to hire an Operations Performance Analyst for our Group Captives Operations Team. We prefer this position to be in Schaumburg or Chicago, but we are open to other offices and/or remote work. Our Captives Operations Performance Analyst manages the planning, execution, and measurement of business unit transformational and ongoing improvement initiatives. This is an intermediate-level analyst role working on projects that support Group Captives strategic operational priorities.

Responsibilities include:

  • Leading one or more projects of small to moderate size and complexity; may participate in projects of larger size and complexity with limited guidance from senior leads and/or direct manager.

  • Project responsibilities include documenting business requirements, process analysis, identifying and designing business solutions, creating user test cases and acceptance testing, and issue resolution.

  • Project implementation responsibilities may include developing procedures, training materials, eLearning, and communications. Partners across the business to determine and execute the optimal implementation and change management approach.

  • Participation in Captives “back-office” transactional support in the areas of reinsurance, collections, premium audit, etc.

Basic Qualifications:

  • Bachelors Degree and 3 or more years of experience in the Insurance Operations or Training areaOR

  • High School Diploma or Equivalent and 5 or more years of experience in the Insurance Operations or Training areaAND

  • Project management experience

  • Experience with the training life cycle from needs assessment through evaluation

  • Experience with Camtasia, WebEx and similar course development tools

Preferred Qualifications:

  • Self-starter with ability to develop collaborative relationships

  • Intermediate to advanced Microsoft Excel skills

  • Strong analysis and problem solving skills

  • Strong verbal and written communication skills

  • General Finance experience

  • Experience with the Captive insurance business model; or Reinsurance

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Remote Work (US), AM - Chicago

Remote Working: Yes

Schedule: Full Time

Linkedin Recruiter Tag: #LI-SK1