Zurich NA Jobs


Job Information

Zurich NA Future of Work Program Manager in United States

Future of Work Program Manager


Job Summary

Zurich is currently seeking a Future of Work Program Manager to join our Talent Development team. In this role you may work virtually within the U.S. and will report to the Talent Development Leader – Reskilling & Upskilling.

At Zurich, one of our key priorities is preparing our workforce for the future. We recognize that it has never been more important than now to invest in our people, and this newly created role will help us deliver on our strategy.

The Future of Work Program Manager will be responsible for collaborating with key internal and external stakeholders to co-create and execute on Zurich’s upskilling and reskilling strategy. In addition to ensuring access to ongoing opportunities to learn, this role would oversee key ZNA development programs and career development initiatives aimed at enabling employees to pursue varied career paths.

The individual in this role will own analyzing, designing, developing, delivering and evaluating learning and performance improvement solutions to close performance gaps. They will partner with other areas in designing and delivering learning and performance solutions to contribute to the implementation of the Learning & Development framework.

Essential Job Functions:

  • Contributes on Zurich North America’s upskilling and reskilling strategy; advances learning strategies through development of the learning approach, leveraging appropriate learning technologies and modalities, including but not limited to apprentice-style opportunities

  • Partners across Zurich to ensure we have sustainable mechanism in place to reskill and upskill employees; leverages data to inform key audience selection and develop an understanding of needs in terms of competencies

  • Owns one or more elements of designing, developing, and evaluating complex learning solutions targeted at addressing critical business needs

  • Delivers portions or entire solutions of complex nature to senior managers and advanced specialists

  • Responsible for the design and development of learning solutions and is accountable for aligning the design and output to the target audience, the business objectives to be achieved, knowledge, skills, attitudes to be gained, method & levels of evaluation to be used and behaviors to target

  • Works collaboratively across various functions (business and HR) to maximize alignment from idea generation to solution development

  • Contributes to a value proposition and respective implementation plan for each upskilling/reskilling initiative.

  • Leverages design thinking, learning needs analysis expertise, and other innovative approaches to deeply understand the business and development needs and ensure a pre-eminent learner experience.

  • Articulates the measurement strategy to measure the impact of learning strategy and talent development programs.

Job Qualifications

Required Qualifications

• Bachelors Degree and 5 or more years of experience in the Clients or Consulting with Business Partners or Project Management area


• Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Clients or Consulting with Business Partners or Project Management area


• Experience in business consulting, professional development, learning and development or performance consulting.

Preferred Qualifications

Skills, education and/or experience:

  • Strong project management skills

  • Strong consulting, presentation, and facilitation skills

  • Advanced experience in learning design/development/delivery/evaluation

  • Advanced occupational crosswalking and skill and competency mapping

  • Experience analyzing labor market data

  • Advanced skill gap analysis

  • Analysis of community indicators and labor force migration patterns

  • Experience facilitating industry and business-wide skills future of work focus groups

  • Advanced experience data gathering, analysis and visualization

  • Education and workforce analysis

  • Knowledge of Adult Learning: Theory and Practice

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Remote Work (US)

Remote working: true

Schedule: Full Time