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Zurich NA Customer Support Specialist - DM National Accounts Team in United States

Customer Support Specialist - DM National Accounts Team


This Customer Support Specialist will work closely with our National Large Accounts team, our select Agents and Brokers, as well as the field force of Area F&I Managers and local F&I and P&C sales partners in the field to continue to execute the proven sales and service strategy initiatives of the National account segment of Direct Markets.

This critical role will continue to successfully drive new business, maintain high profile relationships with Large Dealer Accounts and support strategic relationships outside of the Zurich Organization. The primary responsibility will be to help support growth and profitability through effective problem solving, a high level of customer service, a strong attention to detail and quality service of these accounts.

The ideal candidate should have a strong knowledge of Excel, the ability to work as a team, as well as a solid understanding of Dealership Operations and Finance Products as they relate to our production goals.

Key Responsibilities

  • Research, respond to and resolve telephone and electronic inquiries from internal/external customers.

  • Enter inquiry data into tracking system.

  • Resolve difficult situations that may require extensive research and knowledge.

  • Provide advice and product expertise to customer service staff, team members, agents/brokers, insureds, regulators, customers, claimants, prospective customers.

  • Anticipate, recognize and respond to needs of customers.

  • Support implementation of customer initiatives.

  • Provide status updates.

  • Resolve technical problems by referring to policies, procedures, specifications.

  • Make recommendation by comparing alternatives for solving problems or improving procedures or products and provide recommendations.

Basic Qualifications

  • Bachelors Degree and 2 or more years of experience in the Sales Support and Analytics area


  • High School Diploma or Equivalent and 4 or more years of experience in the Sales Support and Analytics area

Preferred Qualifications:

  • Excellent communication skills

  • Strong analytical and problem solving skills

  • Customer service skills

  • Ability to design, develop and implement enterprise processes and procedures

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States

Schedule Full-time

Travel Yes, 5 % of the Time

Relocation Available No

Job Posting 09/15/20

Unposting Date 11/15/20

Req ID: 2000058C

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.