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Zurich NA Underwriting Account Service Associate in Virtual, Texas

Underwriting Account Service Associate

83254

Zurich North America is currently hiring an Underwriting Account Service Associate to join the Large Property Underwriting team! As an Underwriting Account Service Associate, you will support the Energy Property Underwriting team. You will enjoy the opportunity to apply your research and analytical skills to assess risk and advance your career. This position can be located remotely for an internal employee of Zurich North America. New employees to Zurich North America will be required to work at our Houston office.

As an Underwriting Account Service Associate your responsibilities will include:

  • Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.

  • Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.

  • Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.

  • Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.

  • Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

Basic Qualifications:

  • Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

OR

  • Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

OR

  • High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area

AND

  • Knowledge of data collection and analysis

  • Microsoft Office experience

Preferred Qualifications:

  • Insurance industry knowledge

  • Knowledge of processing, rating and policy management systems used in the insurance industry

  • Strong verbal and written communication skills. Ability to open and drive collaboration with business partners

  • Exceptional quality awareness; with Customer Experience focus

  • Attention to detail, advanced desk management and prioritization of deliverables

  • Multi-tasking skills of internal systems: Workbench, e-file, Salesforce, iDocs

  • Advanced working knowledge of preferred: Zorba, ODEN, Excel, ADOBE DC

  • Knowledge within Energy segment preferred to include Power Generation, Renewables, Oil & Gas, and Mining

  • Large Property experience a plus

  • Underwriting Account Service Associates are charged with a variety of tasks including:

  • Working collaboratively with assigned underwriters.

  • Communicating directly with both internal and external customers via phone and email.

  • Issuing new policies, renewals, endorsements and handling billing and other service type issues

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Houston, AM - Texas Virtual Office

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MM1

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