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Zurich NA RCIS Regional Processing Manager in Virtual, Tennessee

RCIS Regional Processing Manager


Zurich RCIS is currently hiring a Regional Processing Manager to join the Underwriting Support & Services team in Winston-Salem !

This Manager will lead, motivate and develop a team of 8-10 Crop Insurance Underwriters and will support our experienced Field Service and Sales teams and work closely with Agents and customers in the growing Crop industry.

RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

Our Regional Processing Managers are charged with a variety of tasks including:

  • Providing knowledge of crop insurance policy and procedure to your team; along with guidance, review and process of crop insurance documents associated with the procurement of Crop insurance

  • Train team on SOPs to resolve CI Max suspensions - may on more complex suspensions

  • Monitoring the team status of suspended documents and provide guidance to ensure that the required information is received and timely processed in accordance with established SOPs and RMA procedures;

  • Working with the other Regional Offices to provide consistency in handling submissions and processing policyholder RMA exception requests;

  • Ensure the team is capable of providing superior customer service internally and externally, while handling any escalated issues as appropriate

  • Provide training and support in internal training meetings

  • Monitoring HEAT ticket resolution and documentation of software issues or enhancement requests and communication with agent regarding status

  • Demonstrating superior customer focus while maintaining the highest level of professionalism to ensure the customer's needs are met, employee engagement is high and production goals are achieved

Basic Qualifications:

• Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area


• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area


• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area


• Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

  • Knowledge and understanding of Insurance underwriting/claims processing policies and procedures

  • Effective organizational, multi-tasking, and prioritizing skill in a high-volume, production environment

  • Familiarity with production/metrics performance environment

  • Experience preparing and managing operational budgets

  • Agriculture industry experience

  • Insurance industry experience

  • 3 or more years of leadership experience

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Winston-Salem, AM - Atlanta, AM - North Carolina Virt. Office, AM - Tennessee Virtual Office, AM - South Carolina Virt. Office

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-LB1