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Zurich NA Crop Claims Specialist in Virtual, North Dakota

Crop Claims Specialist


Your work at Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 148 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

Zurich is currently looking for a RCIS Crop Claims CAT Adjuster. This position may work virtual out of one of the following states: ND, SD, MN or WI. With moderate direction, investigate, evaluate and conclude complex field inspections by following appropriate regulatory and company rules and procedures to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service. Provides support to Area Claims Managers either as a CAT team member or local claims specialist in the facilitation of general day to day operations and claims management. In addition, supports the lower level adjusting staff by completing and/or providing training and assistance with complex claims.

Additional responsibilities will include:

  • Completes high dollar/quality assurance type claim reviews for Crop Hail/Named Peril with $250K and above approval limits

  • Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable procedures

  • Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage

  • Participates in Risk Management Agency initiated reviews and referrals for sake of operations integrity and quality assurance

  • Assist managers in assignment of work and ability to serve as an interim manager in Area Claims Manager's absence. Individuals in this role are granted the same electronic authorization and systems views as that of local management

  • Assists as a drone fleet team lead and technical advisor for the assigned area

  • Assists with agent and farmer meetings/trainings

  • All national CAT team adjusters hold the expertise and authority to serve as an onsite team leader or interim manager

  • May receive a team lead assignment as deemed necessary by the local manager due to workload or other extenuating circumstances

  • Authorized to monitor and determine delayed claim disposition

  • Administer/proctor Crop Adjuster Proficiency Program exams for new adjusters

  • Protect Zurich’s reputation by keeping claims information confidential

  • Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks. And participating in professional societies

Basic Qualifications:

  • High School Diploma or Equivalent and 6 or more years of experience in the agricultural or the crop insurance industryAND

  • Crop Adjuster Program Proficiency (CAAP) must be obtained 180 days of hire date

  • Personal transportation and travel within assigned territory and travel outside of assigned area to assist with workload(s), participate on CAT team and/or provide remote assistance for the CROP Claims Care Center calls and/or CCP Claims

  • RCIS Crop Adjuster Physical Requirements; walk in agricultural fields up to 3 miles, climb agricultural storage bins up to 25 feet, lift 25 lbs to 50 lbs, work outdoors in varying temperatures/weather conditions

Preferred Qualifications:

  • CAT Adjusting experience

  • Strong verbal, written and interpersonal skills

  • Strong organization, multi-tasking and prioritization skills

  • Intermediate Microsoft office skills

  • Experience working MPCI and Hail claims

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Location(s): AM - North Dakota Virtual Office, AM - Minnesota Virtual Office, AM - Wisconsin Virtual Office, AM - South Dakota Virtual Office

Remote Working: Yes

Schedule: Full Time

Hiring Manager name: Lynette Marie Fritel

Recruiter name: Brad Wright

Reward Level: 4T