Zurich NA Area Claims Manager in Virtual, Arkansas
Area Claims Manager
What can go right when you can grow your career?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 150 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
Zurich is currently looking for an Area Claims Manager. This position may work out of one of the following North American states: Virtual in Mississippi, Arkansas or Louisiana
Oversees a team of technical Claims Professionals. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff.
Additional responsibilities will include:
Oversee day-to-day work activities of a group of adjusters by providing direction, technical guidance, and tracking and reporting on key metrics
Contribute to customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems
Monitor file allocations, resources and other expenditures to ensure appropriateness
Ensure compliance with all legal, regulatory and internal control requirements
Responsible for attracting, onboarding, recruiting and retaining team members
Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics
Protect Zurich's reputation by keeping claims information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Bachelors Degree and 2 or more years of experience in the Claims areaOR
High School Diploma or Equivalent and 4 or more years of experience in the Claims areaOR
Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims areaAND
2 or more years of claims handling experience
Customer Service experience
Experience with Microsoft Office
Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
Experience collaborating across work groups
Experience in line of business
Leadership, coaching or mentoring experience
People Management experience
Ability to collaborate across work groups
Excellent communication skills
Team lead of management experience
As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Mississippi Virtual Office, AM - Arkansas Virtual Office, AM - Louisiana Virtual Office
Remote Working: Yes
Schedule: Full Time
Linkedin Recruiter Tag: #LI-BW1