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Job Information

Zurich NA Claims Call Centre Senior Representative in Vancouver, Washington

Claims Call Centre Senior Representative


Job Summary

Processing routine and complex first reports of loss by various channels and handling of specialized projects on cutting edge initiatives in order to provide timely service to internal and external customers. This includes a closer interaction with internal and external business partners.

Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Job Qualifications

Basic Qualifications:

  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area


  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area

Preferred Qualifications:

  • Successful completion of basic insurance course work

  • 18 or more months contact center experience

  • Insurance industry knowledge

  • Advanced Microsoft Office skills

  • Insurance licensing

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Washington-Vancouver

Travel No

Relocation Available No

Job Posting 05/12/20

Unposting Date Ongoing

Req ID: 2000035F

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.