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Zurich NA Claims Specialist II, Property in Vancouver, British Columbia

Claims Specialist II, Property


Job Summary

With moderate direction, handles commercial property claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Client Externally Focused - The job’s core deliverables rely on delivering service to external clients and/or customers. Typically involves building relationships and promoting the company.

Job Qualifications

Basic Qualifications:

  • Bachelor’s Degree and 4 or more years of experience in the Claims Handling area


  • High School Diploma or Equivalent and 6 or more years of experience in the Claims Handling area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims Handling area


  • Must obtain and maintain required adjuster license, as required

  • Microsoft office experience

  • Must be fluent with French and English

Preferred Qualifications:

  • Experience working in a collaborative team environment and across work groups

  • Strong multi-tasking and organization skills

Job Accountabilities

Key Accountabilities:

  • Document claims file by accurately capturing and updating claims data/information in compliance with Best Practices for low to moderate exposure and complexity.

  • Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.

  • Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate.

  • Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims..

  • Meet quality standards by following Best Practices.

  • Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and participating in customer marketing efforts, as required.

  • Manage expenses by working within vendor approved networks and managing scope of work assigned to outside contractors.

  • Contribute to profitable growth by providing risk insight, information and trends to the Business Unit or customer, as needed.

  • Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks and participating in professional societies.

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Primary Location: Canada-Quebec-Montréal

Other Locations: Canada-British Columbia-Vancouver, Canada-Ontario-Toronto

Schedule Full-time

Travel No

Job Posting 09/16/20

Unposting Date Ongoing

Req ID: 200004QM

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.