Zurich NA WTP - Medical Case Manager - 1 yr part-time contract (weekends) in Toronto, Ontario

WTP - Medical Case Manager - 1 yr part-time contract (weekends)


World Travel Protection Canada Inc. (WTP- a division of Zurich Insurance Company Ltd.) is a unique and specialised service provider with over 25 years of diverse industry experience including emergency medical, travel security, travel assistance services and solutions to clients all over the globe. We offer emergency assistance services 24/7/365 with highly trained personnel including medically qualified staff (doctors & nurses) and medical case management as well as logistics specialists. Our global foot print is enhanced by association with the International Assistance Group as its core partner and shareholder. WTP provides full spectrum of Third Party Administration (TPA) services including claims management for the travel insurance industry.Over the years WTP has earned the reputation of a quality service provider. Thus, the name WTP has become synonymous with quality and dependability.

We want to attract and retain talent that appreciates and can contribute towards our profound ability in making life’s unexpected moments better for our customers. Our mission and vision is based upon core values that we inculcate in our day to day working, namely: team culture, accountability, communicate openly & respectfully, and having a little fun while we get things done. We are committed to life-long innovation.

At present we are looking for a Medical Case Manager to join our team for a 1 year contract, working weekends 9 a.m. to 5 p.m., as well as weekend on-call hours. The position is based out of our Toronto Office, located at 901 King Street West, Toronto (Intersection - King Street & Strachan Avenue)

The successful candidate should have relevant clinical experience founded upon sound medical knowledge, be customer oriented and able to take critical decisions within narrow time frames. We welcome applications from all prospective candidates who strongly believe that they have the desired skills & qualifications, and are equally passionate about serving our clients and customers.

Job Summary:

A Medical Case Manager (MCM) provides clinical expertise to support emergency medical assistance services to customers travelling around the world. They collaborate with multiple stakeholders, including but not limited to; healthcare providers, underwriters and special vendors to ensure the overall management of a medical claim is in accordance with the terms & conditions of the insurance policy. A MCM coordinates the care plan in a manner that mitigates health risks as well as financial risks, and strategizes to contain costs without compromising quality of care. The overall objective is to provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligations.

Job Qualifications:


Registered Nurse in good standing with the College of Nurses of Ontario (copy of license to be provided annually) or Medical Doctor (Internationally trained or locally trained) and in good standing with their respective licensing bodies.

Desired Skills and Experience:

  • At least 3 years of hospital experience in a clinical role

  • Desirable Clinical Experience: Emergency Medicine & Trauma, Critical Care Medicine, Cardiology, Neurology, Orthopaedics, Surgery

  • Excellent communication skills (both written and verbal):

  • ability to communicate at all levels with clarity and precision

  • ability to liaise with multiple stakeholders and build consensus

  • Proficient in computer systems and applications including MS office

  • Ability to meet tight timelines under pressure while delivering quality service

  • Display high energy, passion and a positive attitude

  • Own the results and willingly seek and accept personal accountability

  • Seek opportunities to continuously learn about new products, policies and client priorities and their expectations

  • Assign a high priority to customer service excellence and understand the value of customer satisfaction in driving success

  • Be flexible and personally embrace change

Unique Requirements:

  • Accurate data entry skills including reasonable typing speed

  • Flexible to work in shifts (night shifts if business needs require) and willing to be available for on-call duties (after-hours) as per business needs


  • Fluent in additional languages, particularly French or Spanish

  • Training/knowledge of Aerospace Medicine and Flight Physiology

  • Knowledge of privacy acts: PIPEDA and HIPAA

  • Previous Case Management experience

  • Case Management certification, CRRN, CDMS, CCM or CRC

  • Experience in travel insurance industry and/or managed care

  • Experience in healthcare system of the United States & Canada

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Primary Location: Canada-Ontario-Toronto

Schedule Part-time

Travel No

Job Posting 06/22/18

Unposting Date Ongoing

Req ID: 180005FA

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.