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Zurich NA VP, Head Of Compliance in Toronto, Ontario

VP, Head Of Compliance


Job Summary

The role holder is responsible to assist management to promote an ethics based culture advancing compliance, to deliver practical solutions, policies and training, to implement policies, processes and controls relating to the Compliance Risk Universe, and to provide assurance to management that Compliance risks are identified and managed. The business set-up attended to by the role holder ordinarily comprises of only one legal entity or branch operating in a regulated environment requiring interaction with supervisory bodies. The business portfolio attended to typically includes only either life or non-life insurance with multiple lines of business and customer segments. The size of combined business volume is not very significant compared to the entire region’s business volume. The role holder manages a Compliance team.

Business Accountabilities

Functional Management

  • Align the Compliance strategy with business strategy, legal requirements and trends in order to provide the big picture clarity to staff on the function’s key role in supporting the business.

  • Set direction and lead the Compliance function; and assess and report to management with respect to adequacy of resourcing allowing the function to discharge its mandate in order to protect the organization’s assets.

  • Provide assurance to the business that the function inherent risks are being identified, managed and mitigated where possible.

Promoting Ethic Based Culture

  • Implement training and awareness activities and provide management with relevant metrics.

  • Maintain the Group Policy relating to reporting of violations and concerns and provide management with relevant metrics.

Compliance Solutions

  • Assess new laws and trends and their applicability and implementation to Zurich’s operations in the jurisdiction, in alignment with Legal, in order to ensure that the Compliance Risk Universe are identified and managed.

  • Advise the first line of defense with respect to policies (i.e. their adoption, development, implementation and maintenance), practical guidance, training, relevant controls, and processes for mitigation of risks within the Compliance Risk Universe.

  • Advise and support management in its regulatory relationship management regarding topics from the compliance risk universe thereby upholding the organization’s public image.

  • Develop, implement, support and maintain compliance frameworks for the compliance domains within the Compliance Risk Universe.

Compliance Assurance

  • Conduct the annual compliance risk assessment to satisfy minimum internal and external regulatory requirements and validate assessment results with management and/or governance committees and regional Compliance.

  • Perform and document the compliance planning process defining and prioritizing forthcoming activities to sufficiently address regulatory requirements, business concerns and compliance risk exposures identified through the compliance risk assessment and other risk assessments.

  • Share monitoring results and agree on actions with management and other relevant stakeholders and follow up with business on agreed improvement actions.

  • Ensure compliance oversight and provide assurance to management and appropriate governance bodies that risks within the Compliance Risk Universe are appropriately identified and managed.

Organizational Governance

  • Align with Legal on driving the corporate governance system in order to ensure Zurich is compliant with regulatory and legal requirements.

Stakeholder Management

  • Identify and interact with internal stakeholders to further the comprehension of the functional mandates and ensure functional involvement in matters of relevance.

  • Ensure that relevant stakeholders are informed, understand and support Compliance activities and prioritization.

  • Establish, maintain and work external networks with financial and insurance industry associations and with regulatory authorities to gather intelligence, advise the business of relevant developments and support the business in defining actions as seen fit.

Project Management

  • Organize and deliver functional projects within the defined scope and time frame and in accordance with agreed cost and quality targets.

  • Accountable for the completion of functional projects and the project deliverable's to required level of quality.

Job Qualifications

Basic Qualifications:

  • Bachelors Degree and 9 or more years of experience in the Compliance Programs and Management area


  • 2 or more years of people management experience

  • Experience with local regulatory and governance environment

  • Experience in developing, implementing, managing and monitoring corporate compliance programs and working with code of conducts and ethical issues

Preferred Qualifications:

  • J.D. Degree or equivalent

  • MBA

  • Strong trainer/facilitator, team leadership, project management and relationship management skills

  • Strong verbal and written communications skills

  • Strong analytical skills

  • Insurance regulatory experience

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Travel Yes, 5 % of the Time

Job Posting 05/15/20

Unposting Date Ongoing

Req ID: 200003DV

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.