Zurich NA Jobs

Telephony Engineer

114356

Are you ready to grow your career in technology and travel assistance?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialize in preparing travellers for potential threats and offering with assistance when they need it most.

WTP are a part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance, a global insurance company with a specialty in life insurance, general insurance and travel insurance.

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business.

We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the UK, responding to the cries for help we receive from travellers across the globe.

We are looking for a Telephony and Voice Engineer to join our growing global technology team and support the organisation’s communication infrastructure.

So, what’s the job?

• You’ll provide escalated technical support, troubleshooting and fault rectification of high-level technical issues related to voice/telephony and network services.

• You’ll act as an interface between the organisation and suppliers/vendors/carriers regarding high level technical voice issues.

• You’ll provide administration, maintenance, monitoring and upgrades of the telephony systems.

• You’ll support the creation, testing and implementation of scripts.

• You’ll support the creation and administration of call workflows.

• You’ll handle the support requests and day-to-day activities by liaising with business units, other IT teams and vendor partners.

• You’ll support the definition of product and technical requirements in collaboration with the business and technology partners.

And what are we looking for?

• You’ll have experience with Genesys and Genesys Cloud, Call Scripting & Call flows.

• You’ll have hands-on experience on Voice Gateways and networking, favourable skills in supporting (MPLS, SDWAN, Firewall rule management and VPN’s).

• You’ll have sound knowledge on protocols like VoIP, SIP, H.323, SDP.

• You’ll have experience working with data analytics, AI and automation.

• You’ll have hands-on experience with contact centre application and in supporting a mission critical contact centre environment.

• You’ll be comfortable using Microsoft Teams or other similar collaboration and meeting applications with strong written & verbal communication skills.

• You’ll possess a Bachelor's degree in Telecommunications, Information Technology, or related field (or equivalent experience).

• You’ll have excellent problem-solving skills and the ability to diagnose and resolve technical issues.

• You’ll have excellent communication skills to collaborate with colleagues and stakeholders.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job Flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work policy offers employees flexibility and work-life balance with 3 days a week in the office and 2 working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health, and your future . We offer a competitive medical insurance package and company-matching pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!

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