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Zurich NA Senior Consultant - Business Transformation in Toronto, Ontario

Senior Consultant - Business Transformation


The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in Business Transformation and are looking for a new challenge, we love to hear from you.

Zurich Canada is currently looking for a Senior Consultant - Business Transformation to support local and global , strategic and operational priorities.

As a Senior Consultant reporting to the Head of Business Transformation, you will spearhead top-tier projects that are crucial for delivering Zurich Canada’s strategic objectives. You'll design and implement the most expansive and intricate projects and initiatives, often spanning multiple departments and gaining significant visibility. Employing a proactive and comprehensive approach to business practices, you'll equip sponsors and team members with methodologies, tools, and metrics essential for project success. Throughout project lifecycles, you'll champion effective change management practices, enhancing execution and delivery. Collaborating extensively across departments, you'll devise and execute change management strategies, serving as a driving force behind initiatives aligned with overarching strategic goals. Your role will encompass leadership, influence, and transformative action, positioning you as a pivotal agent of change within the organization.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

What you will do

• Drives the definition, structuring, execution and close-out of strategic projects and other initiatives.

• Leads, influences, diagnoses, and helps develop recommendations to solve complex and ambiguous business practice and process problems.

• Acts as a business practice and process improvement Subject Matter Expert (SME) through facilitation, mentoring, and quality review of initiatives and projects leading to measurable benefits and results.

• Engage and ensure processes are fit for purpose, supporting the design, build, and test of the changes and business readiness/training activities.

• Ensures specific metrics and measures are incorporated into solutions enabling continuous improvement.

• Acts as a change management lead on cross-functional initiatives and projects to provide the common change management and implementation view where appropriate.

• Demonstrates ability to create 'win/win' solutions through leadership, influence, facilitation, and teamwork.

• Partners across the business on the identification of business improvement opportunities, and acts as a catalyst to accelerate and drive the execution of solutions that integrate local, regional and/or global strategic and operational priorities.

• Participates in the development, implementation, and institutionalization of best practices around project execution and change management.

• Provides methodologies and tools to support sponsors & teams to drive initiatives to intended results, institutionalize the process, and develop a culture that embraces change.

• Ensures specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes, and identify further opportunities for improvement.

• Leverages skills and resources from various functional disciplines (e.g., Operational Transformation, Process Optimization, Data, Information Technology, etc.)

• May administer one or more business applications, including leading User or Prioritization Councils, annual planning of enhancements and releases, prioritization of enhancements, testing, communication and implementation.

• Interacts with SMEs and key management across the organization, both locally and globally.

• Support the Business Transformation leadership in implementing strategic initiatives at team levels.

Job Qualifications- What you bring to the table


• Bachelors Degree and 8 or more years of experience in Business Transformation, Business Transformation, Business Consulting or Change Management.


• High School Diploma or Equivalent and 10 or more years of experience in Business Transformation, Business Consulting or Change Management Field.


• Prior Insurance experience; preferably in a P&C environment.

• Bachelor's Degree.

• Extensive experience in the design and implementation of target operating models, business process transformation/re-engineering, process management, capital projects, data visualization, and reporting.

• Demonstrable Internal Consulting or Management Consulting experience in the area of Insurance.

• Ability to develop collaborative relationships.

• Ability to communicate with all levels of the organization, from entry-level to senior leaders.

• Strong project management and time management skills.

• Experience in digital solutions and automation projects, if any, will be an added advantage.

• Ability to think strategically and solve complex problems.

• Ability to learn new concepts and capabilities rapidly through self-driven learning and research.

• Ability to manage multiple priorities.

• Strong change management, process management, and communication and training plan development experience.

• Experience leading projects from idea to post-implementation.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here (https://www.zurichcanada.com/en-ca/about-zurich/accessibility) .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clickinghere (casl.opt.out.grms@zurich.com) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

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