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Zurich NA Product & Proposition Leader, Mid-Market in Toronto, Ontario

Product & Proposition Leader, Mid-Market


Job Summary

Reporting to the Chief Underwriting Officer, Zurich Canada, this role is responsible for driving the planning, design and delivery of competitive insurance products, initially for Middle Market customers end-to-end, joining up the underwriting and pricing requirements with the channel/customer requirements in one target product structure and establishing governance on the product landscape to ensure reuse and avoid un-necessary complexity.

Job Qualifications

Basic Qualifications

• Bachelors Degree and 8 or more years of experience in the Underwriting area


• High School Diploma or Equivalent and 10 or more years of experience in the Underwriting area

Preferred Qualifications

Bachelors’ Degree or Equivalent and at least 8 years of Underwriting experience, ideally also in product/proposition development

Additional Qualifications

  • Experience in developing and/or using policy wordings and interacting with the pricing actuarial teams

  • Understanding of Canadian Mid-Market insurance scene, including proposition, underwriting, distribution and regulatory environment

  • Proactive, with ability to work within ambiguous environments

  • Stakeholder management skills and ability to collaborate across different functions and departments

  • Project management & understanding of agile methodology

  • Passion to change and simplify with ability to challenge the status quo

  • Structured approach, with ability to define a framework and templates to deliver the final outcome

  • Basic to intermediate understanding of insurance technologies

  • Attention to details as well as understanding of strategic direction of Mid-Market travel

  • Understanding/curiosity of modern technologies and interfaces to interact with customers and distributors

  • Fluent written and spoken English, French is an asset

Job Accountabilities

  • Custodian of the target product roadmap and catalogue for the Mid-Market segment in Canada

  • Define key principles and requirements common across all products to deliver one consistent experience to Mid-Market customers in both monoline and packaged/combined products

  • Liaise with both the Lines of Business and Channels to deliver technical product components ready for re-use across multiple Market Products and channels in line with the go to market strategy

  • Liaise with Pricing to deliver fit for purpose model price and market price in line with Underwriting and go to market strategy

  • Impact assessment with other departments (e.g. Claims) for new products and coverages to ensure that appropriate capabilities are in place

  • Ensure alignment across individual product propositions to deliver combined propositions

  • Understands current legacy product landscape and propose strategy to migrate to the new product set

  • Work with interaction design/UI teams to embed the products within a wider digital customer journey

  • Act as main point of contact with the IT department to build the target products within the relevant IT platform

  • Review and interpret regional/global underwriting policies, recommend changes based on local conditions

  • Ensure alignment with the minimum regulatory requirements

Business Accountabilities

  • Ensure the Zurich Mid-market proposition is taken to market in an adequate and timely fashion by supporting sales and distribution, UW and other areas of the company in the delivery of the product offering

  • Analyze business and portfolio trends and propose corrective proposition (in particular product) actions. Lead and execute competitive analysis of Zurich products against peers in the Canadian market and propose actions to make the product offering more competitive. Ensure integrity and adherence to core product principles also in “Business as usual” to avoid un-sustainable proliferation and development of products

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

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