Zurich NA Jobs

Medical Case Manager (Hybrid)

113639

Are you ready for an adventure in Travel Assistance?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTPoperates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.

So, what’s the job?

With their Emergency or Critical Care backgrounds, our team are committed to caring for our travellers when they need it the most. Driven and focused, they build strong relationships and deliver accurate, on-time service in high-stakes situations. In this role:

• You'll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world

• You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency

• You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers

• You’ll manage emergency air ambulance evacuations with third party providers, document all interactions accurately and promptly

• You’ll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards

• You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth

• You’ll do all of this from the comfort of our downtown Toronto-based command centre 2-3 days per week and 2 days from your home

And what are we looking for?

We are looking for team members who have a genuine desire to help people and save lives. We need our Medical Case Managers to be resilient, empathetic and think critically – if you’re willing to learn, we will teach you everything you need to know.

• You’ll hold a Bachelor of Science degree and have at least 5+ years’ recent experience in Clinical roles with an ICU, critical care or emergency department background

• You’ll hold a current registration as a Registered Nurse and be in good standing with the College of Nurses of Ontario (copy of license to be provided annually)

• You'll have great interpersonal skills; and know how to look after patients and respond with empathy

• You’ll be competent with IT systems & able to use multiple screens and programs

• You’ll need to be available to work across a 7-day rotating roster, between 6am-11pm

• More than anything else, you’ll have a passion for helping others

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that works fit into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 2-3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health, and your future. We offer a competitive medical insurance package and company matching pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together!

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