Zurich NA Jobs


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Zurich NA Head of Casualty Claims in Toronto, Ontario

Head of Casualty Claims


The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in leading a team of liability claims professionals, as well as managing insurance litigation, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Head of Casualty Claims to lead the development and implementation of the strategic direction for Zurich Canada Casualty Claims.

Reporting to the Head of Claims, you will create a strategic plan in alignment with Zurich Canada's business strategy and goals by evaluating and improving the efficiency of business processes and best practices to enhance customer service, technical excellence and quality, and internal integration.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

What you will do

-Create and foster a culture focused on customer-centricity, technical excellence, and stakeholder management.

-Create strategic plan in alignment with Zurich Canada's business strategy and goals by evaluating and improving the efficiency of business processes and best practices to enhance customer service, technical excellence and quality, and stakeholder management.

-Manage the overall operational, budgetary and financial responsibilities and activities for Zurich Canada Casualty Claims

-Interpret and review the commercial drivers in the market and develop cross-functional business cases for complex projects and programmes and act as project sponsor to ensure delivery.

-Develop and oversee strategic plans to ensure compliance with Zurich risk management policies and regulatory requirements.

-Contribute to effective claim outcomes by making line of business decisions that are financially responsible, accountable, justifiable and defensible in accordance with organizational policies and procedures and fair claims practice standards.

Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.

-Provide thought leadership by identifying opportunities and risks associated with changes in direction of external environment looking forward 5+ years.

-Manage relationships with internal stakeholders and external customers, and brokers to meet customer expectations, maximize customer retention and achieve customer satisfaction targets.

-Partner with business unit in product development as well as participate in customer / broker stewardship and prospect meetings.

-Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, benchmarking state of the art practices, participating in professional societies and representing Zurich Canada in the marketplace.

-Business travel, as required

Job Qualifications - What you bring to the table

Basic Qualifications:

• Bachelors Degree and 10 or more years of experience in the Claims area


• 6 or more years of management experience

• 6 or more years of insurance or litigation experience


•In-depth knowledge and skill of claims handling

•Experience in Liability claims

•Advanced knowledge of the insurance industry, claims and the insurance legal and regulatory environment

•Customer service experience

•Excellent communication skills

•Experience with Microsoft Office

•Negotiation experience

•Experience collaborating across work groups

•Experience working with loss and severity trends

•Experience identifying and implementing strategies to mitigate loss

•Travel up to 50%

Preferred Qualifications:

•In-depth knowledge of legal statutes and procedures

•Experience working with basic to moderate financial data

•Problem solving skills

•Analytical skills

•Ability to multi-task

•Advanced Degree

•Proficiency in the French language would be an asset

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here (https://www.zurichcanada.com/en-ca/about-zurich/accessibility) .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clickinghere (casl.opt.out.grms@zurich.com) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com

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