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Zurich NA Claims Training Program - Multiple Positions in Toronto, Ontario

Claims Training Program - Multiple Positions


The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

Zurich is currently hiring for our Claims Training Program in our Toronto office.

Zurich’s Claims Training Program is an entry level opportunity for individuals with the drive to become successful members of our claims team. This is an exciting opportunity to begin a career in Commercial Insurance! You will learn all aspects of handling claims by following Zurich's best practices.

Our Claims Training program will start in June 2024. Training will include onboarding within the local office supplemented with classroom training and on-the-job development during the duration of the program. Your classroom training will provide the technical tools needed in the role. You will also learn how to apply your knowledge to ensure you understand how we “deliver when it matters most.” You will progressively build your skills as you are introduced to more complex Claims, case studies and skill-building exercises that help you understand how to work both internally and with our customers.

We offer opportunities across multiple business areas, including :

General Liability

Auto Liability



This position will be closely supervised and work within narrowly defined limits of authority providing a high level of customer service to our insureds and claimants. After an initial period of training, this position will handle low complexity claims. Participants go through a structured 12-month training program that gives them the technical and real-life perspective to understand the “Zurich Way of Claims.” 

We select team players who are strategic thinkers, creative and confident risk-takers to participate in the program.

Here is what you can expect as a colleague of the Claims organization at Zurich Canada: 

  • Be part of an internal career path and engage in active and continuous conversations with leadership to develop a plan that enables your growth into a knowledgeable professional in claims handling

  • Learn technical claims excellence and industry best practices from experienced managers, leaders and other claims professionals in order to have long term opportunity and development across the Claims organization

  • Interact with colleagues from diverse experience and backgrounds in a team environment

  • Develop partnerships across organizational levels and functions

  • Invest in your career development with support for additional insurance designations and coursework

What you bring to the table


• Bachelors Degree and No prior experience required in the Customer Service area


• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area


• Must obtain and retain required Adjuster license

• Be legally eligible to work in Canada 

Preferred Qualifications:  

Cumulative GPA of 3.0 or higher on a 4.0 scale

Leadership and involvement in extracurricular activities and on campus organizations and/or community, public service or similar activities

Corporate internship experience or corporate work experience

Strong interpersonal and communication skills

Time management skills

Microsoft Office skills

High learning agility

Analytical aptitude

Willingness to embrace the Zurich Basics of Integrity, Sustainability, Customer centricity, Excellence, and Teamwork

Our Culture

 At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 

•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 

•    We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 

•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.   

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

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