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Zurich NA Business Systems Consultant in Toronto, Ontario

Business Systems Consultant


The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience working on reinsurance management platforms and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Business Systems Analyst with expertise in reinsurance domain to join our team.

Being part of the core platforms team, you will play a key role in analyzing reinsurance business processes, identifying areas for improvement, and implementing solutions to achieve successful outcomes. This role requires a strong understanding of reinsurance operations, as well as experience working on insurance systems used in commercial insurance and reinsurance industry. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.

This is a hybrid work opportunity.

*What you will do - *

• Conduct thorough analysis of reinsurance business requirements, develop understanding of the reinsurance management systems and partner with stakeholders to implement changes within the systems.

• Collaborate with stakeholders across various departments, including underwriting, claims, finance, and IT, to gather requirements and understand business needs.

• Develop understanding of the Canada’s reinsurance platform, operating processes, while building relationships with peers in other business units/regions to understand the approach, solutions etc.

• Develop and maintain documentation, including business requirements, process flows, and system configurations, to ensure clear communication and alignment with stakeholders.

• As part of the IT teams, work with the teams to translate business requirements into technical specifications and support the implementation of system enhancements and upgrades.

• Conduct testing of system changes and enhancements to ensure accuracy and functionality, including coordination of user acceptance testing with business stakeholders.

• Provide training and support to end-users on the use of reinsurance programs and systems, including troubleshooting issues and resolving inquiries.

• Stay informed about industry trends, regulatory changes, and emerging technologies related to reinsurance and insurance operations, and incorporate relevant insights into business analysis and recommendations.

• Coordinate and lead activities with product owners to gather detailed requirements through interviews, documentation, and working sessions, ensuring clear communication and documentation management.

• Analyze requirements to determine system potential, define impacts on other business units and systems, and provide input to development efforts for approved projects and enhancements.

• Create process models based on business requirements to assess completeness and guide users in building business cases, providing cost/benefit analysis, risk assessment, and scope definition.

• Lead individual or sub-project tasks affecting single or multiple business and IT departments, managing work plans, timelines, and budgets effectively.

• Support system configuration, integration testing, and implementation activities, ensuring functionality, performance, and fit to meet original requirements, while also mentoring team members in technology and application delivery.

Job Qualifications

What you bring to the table :


• Bachelor’s degree in business administration or computer Science or Engineering and 5 or more years of experience in the Information Technology area.


• High School Diploma or Equivalent and 10 or more years of experience in the Information Technology area.


• Process reengineering; LEAN/Six Sigma experience.

• Experience with process modeling tools.

• Insurance application system design/analysis experience.

• Experience with use case development.

• Experience with Rapid Application Development (RAD) tools/techniques.


•Reinsurance experience in the commercial insurance industry.

•Experience with Treaty and Facultative reinsurance.

•Certified Business Analyst Professional (CBAP).

• Advanced Software Development Life Cycle (SDLC) skills.

• Consulting experience.

• Experience in a analytical role on complex enterprise projects.

• Knowledge of financial services industry.

• In-depth knowledge of insurance business processes and processing.

• Strong analytical skills.

• Strong written and verbal communication skills.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core

business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

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