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Zurich NA Business Systems Analyst II in Toronto, Ontario

Business Systems Analyst II


Job Summary

Working under general supervision to identify gaps between business objectives and systems scope by interviewing business owners, conducting research and drawing on own knowledge of applicable business systems and industry requirements in order to propose and develop approved system enhancements. The role also guides and advises less experienced Business Systems Analysts.

Job Accountabilities


  • Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area


  • High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area


  • Must have experience working in P&C Insurance industry and is familiar with underwriting IT processes and toolset capabilities.

  • Must have experience working on Agile projects and have an understanding of the team dynamics involved in a fast-paced Agile projects.

  • Process modeling tools

  • Business Systems Integration

  • Must possess in-depth, strong problem solving analytical skills


  • Experience working on industry standard off-the-shelf products such as Guidewire.

  • Experience working in a medium to complex enterprise IT projects

  • Able to identify and consider business implications of the application of technology to the current business environment

  • Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message

  • Hands on experience with change management tools/methodologies

Job Accountabilities

  • Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation and facilitated working sessions for approved projects and enhancements.

  • Monitor business decisions and manage requirements documentation and communication.

  • Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectations.

  • Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.

  • Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality.

  • Understand customers’ processes and products and how they fit within the goals of the function or business unit.

  • Lead analysis of requirements to determine the systems’ potential and define impact on other business units and systems.

  • Support the development team in completion of impact assessments and validation of effort estimates.

  • Create process models based on business requirements in order to determine the completeness of the information and process components.

  • Hands-on experience working on Agile projects, familiar with Agile ceremonies and drives them as required.

  • Utilize Unified Modeling Language tools in creating Use Cases, Class and Sequence Diagrams based on the product design documentation.

  • Support system configuration and integration testing including the functionality, performance and fit to ensure original requirements are met.

  • Support the implementation activities, troubleshooting system environmental issues and providing training as required.

  • Business Travel, as required

  • Perform impact analysis of application changes across various components, holding an end-to-end view of the system.

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Travel No

Job Posting 09/01/20

Unposting Date Ongoing

Req ID: 200004MY

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.