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Zurich NA Business Process Designer II in Toronto, Ontario

Business Process Designer II


Job Summary

Zurich Canada is currently looking for a Business Process Designer to support the definition, implementation & maintenance of process architecture, process documentation and process optimization metrics to support business standardization and continuous improvement at Business Division / Local level.

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best and most impactful global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day, and we have the ambition to be the best global insurer in the world.

What you will do:

Execute process implementation activities for process life cycle and in selected Business Division / Local projects.

Identify and implement opportunities for business process optimization.

Support communication of Process Management vision and direction across all stakeholders.

Support business standardization across the Segment whenever possible, leveraging available enablers (Activity Framework, Process Landscape, Lean).

Support application of standardization methods in accordance with the different types of global initiatives (integrated, coordinated, aligned).

Deliver new and maintain documented processes.

Ensure compliance with process strategies and architectures on Global / Business Division / Local level.

Provide feedback on the definition and development of Process Management standards, policies and processes.

Use a process infrastructure that enables ready access to processes and tools.

Grow own knowledge of Process Management trends and business strategy to drive process standardization as well as practices for business process optimization.

Support planning activities for process life cycle and execute assigned tasks.

Apply agreed standard policies and processes within area of responsibility.

Provide executive support / strategic assistance.

Work with Global / Business Division / Local management to ensure consistent implementation of new and/or amended processes.

Business Travel, as required.

Extended Hours during Peak Periods, as required.

Regular Predictable Attendance.

What you bring to the table:


Bachelor's Degree and 4 or more years of experience


Associate degree and 4 or more years of experience


High School Diploma or Equivalent and 6 or more years of experience


Broad-based knowledge of insurance industry including knowledge of insurance business processes and processing

Advanced Microsoft Office skills

Ability to develop collaborative relationships.

Strong Analysis and problem-solving skills

Strong verbal and written communication skills ​


Experience of standard process mapping techniques and continuous improvement methodologies such as Lean, Six Sigma etc.

Proficiency with Microsoft Visio

Knowledge of existing and emerging technologies and how those technologies can be used to improve insurance business processes and transaction processing.

In-depth knowledge of the tools, concepts, methodologies and techniques of process mapping & process improvement methodologies

Relevant insurance industry designations and certifications

Lean six sigma Green Belt

What we bring to the table:

A comprehensive health/benefits plan with varying levels of coverage to suit your specific needs

A competitive total compensation package

A chance to work in the exciting world of insurance, with multiple career paths and the opportunity to grow – we encourage internal mobility and take pride in assisting you to reach your career goals and aspirations

We also offer you the opportunity to work with:

A people first organization, with a focus on diversity and inclusion – we encourage you to bring your real self to work.

An organization that values your input and strives to put our employees in a position to make an impact.

A collaborative culture where thought diversity is valued.

A global organization with a rich, long-standing history.

EOE Disability / Veterans