Zurich NA Bilingual Emergency Assistance Case Manager in Toronto, Ontario

Bilingual Emergency Assistance Case Manager


World Travel Protection Canada Inc. (WTP Assist), a wholly owned subsidiary of Zurich Insurance Company Limited is looking for a Bilingual Emergency Assistance Case Manager to join our team, located at 901 King Street West (King Street and Strachan Avenue).

WTP Assist is a service provider of emergency assistance services 24/7/365 with highly trained personnel including medically qualified staff (doctors & nurses) and medical case management as well as logistics specialists .

Job Summary

In this role you will apply your knowledge of policy benefits and limitations in order to drive a desirable outcome for both our clients and policy holders.You will collaborate with multiple stakeholders, to ensure overall management of a medical claim in accordance with the terms & conditions of the insurance policy. You will coordinate with our Medical Case Management team to develop care plans that mitigate health risks, and financial risks.The overall objective is to provide outstanding services to our clients and customers, in alignment with company values, vision & mission, and in compliance with necessary regulatory obligations.

Job Requirements

  • experience in complex case management within the insurance industry

  • high school diploma or equivalent

  • ability to interpret policy wording and apply it to the customer’s needs

  • excellent bilingual communication skills (both written and verbal in French and English):

  • ability to liaise with multiple stakeholders and build consensus

  • proficient in computer systems and applications including MS office

  • flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require)

  • Familiarity with Medical terminology

  • accurate data entry skills including reasonable typing speed


  • knowledge of privacy acts: PIPEDA and HIPAA

  • experience in healthcare system of the United States & Canada

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 53,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Travel No

Job Posting 10/31/18

Unposting Date Ongoing

Req ID: 180008ZX

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.