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Zurich NA GTO Capability Building Specialist in Springfield, Illinois

GTO Capability Building Specialist


IT Service Excellence plays a pivotal part in ensuring the smooth running of the organization, driving continual improvement, embedding organizational change, ensuring employee engagement and delivering timely and engaging communications.

In this role you will lead and participate in a number of projects related to capability building and tools to drive improvement projects designed to continue our service excellence and support operational IT processes.The ideal candidate will have a passion and enthusiasm for development and providing people access to new and exciting career opportunities.

Reporting into our UK office, the GTO Capability Building Specialist will assist in the design and development of career planning and career pathing, related to the Global model for technical and operations roles. As we look to upskill our talent pool, this person will focus on capability building and development. They will drive literacy and transformation topics, while evaluating different tools to support capability building opportunities.

As part of this agile environment, you must be able to communicate effectively, think creatively, and utilize appropriate technology to deliver on projects. Relationship management and relationship building is critical to this role in support of our internal stakeholders, to include Group Operations and IT.

On a limited basis, this role may also deliver service and support to additional internal/external clients that may include Group HR, Legal, and various suppliers. This involves building internal relationships and using a variety of platforms to deliver core and value-added propositions.

Job Qualifications


• Bachelors Degree and 5 or more years of experience in the information technology and education development or communications area


• Zurich Certified Apprentice, including Association Degree and 5 or more years of experience in the information technology and education development or communications area


• High School Diploma or Equivalent and 7 or more years experience in information technology and education development or communications area


• Experience in the application of change management methodologies and tools

• Project management experience


• Customer service and problem solving skills

• Strong verbal and written communication skills

• Knowledge of learning management platforms and experience supporting the delivery of training

• Experience working with graphic design software tools and video creation tools

• Experience using MS 0365 tools

• Multi-lingual preferred (Spanish is ideal)

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time