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Zurich NA Claims Associate I in Sioux Falls, South Dakota

Claims Associate I


RCIS provides insurance and superior services through leading agents to protect

America’s farmers and ranchers. It’s been an innovator in crop insurance since

the crop insurance business was privatized by the federal government in 1980.

Today it’s one of the nation’s largest crop insurance providers, offering risk

management protection in all 50 states through a national network of about

4,000 professionally trained and licensed agents.

Zurich is currently looking for a Claims Associate to work with our RCIS Crop

group out of our Anoka, MN or Sioux Falls, SD locations. Consideration will be

given to hire at a Claims Associate II level for an internal candidate.

  • Build a working knowledge of crop hail insurance policy and claim procedures; review and process basic crop insurance claims.

  • May work with more experienced team members on complex claims; monitor the status of suspended claims and ensure that the required information is received and timely processed in accordance with established SOPs and procedures.

  • Ensure all required documentation has been gathered to approve claim suspensions and edits. Work with adjusters as needed for additional information.

  • Monitor reports and research to ensure claims are processed accurately and timely.

  • Provide superior customer service by logging into the claims processing team queue and responding to policy and procedure questions that are basic to moderately complex from agents and field staff.

  • Escalate to more experienced team members as appropriate.

  • Create and maintain HEAT tickets to document software issues or enhancement requests.

  • Assist other departments during peak policy processing workloads as directed by supervisor.

  • Demonstrate superior customer focus while maintaining the highest level of professionalism to ensure the customer's needs are met

  • Process incoming claims from adjusters on a first-in/first-out basis; review claims for completeness and release if all requirements are met.

Basic Qualifications:

  • High School Diploma or Equivalent and no prior experience required in the customer service area OR

  • Zurich approved Apprenticeship program including an Associate Degree and no prior experience required in the customer service area

Preferred Qualifications:

  • Experience with Microsoft Office

  • Claims experience Agricultural experience in handling crop line of business

  • Analytical and organization skills

  • Strong communication skills

  • Ability to multi-task

  • Experience collaborating across work groups

Imagine working for a company that truly cares about their employees,

customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and

desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across 200 countries and

territories are all focused on helping people and helping companies protect what

is truly most important to them. We are a values-driven organization that takes

pride in the work that we do every day and we have the ambition to be the best

global insurer in the world.

EOE Disability / Vets

Zurich does not accept unsolicited resumes from search firms or employment

agencies. Any unsolicited resume will become the property of Zurich American

Insurance. If you are a preferred vendor, please use our Recruiting Agency

Portal for resume submission.

Primary Location: United States-Minnesota-Anoka

Other Locations: United States-South Dakota-Sioux Falls

Travel No

Relocation Available No

Job Posting 05/20/20

Unposting Date Ongoing

Req ID: 200003BP

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.