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Imagine a career that empowers you to help people on a global level. At Zurich, we offer limitless opportunities for professional growth and competitive compensation. Whether you are a recent college grad looking to join a team of industry leaders, or an experienced professional ready to take your career to the next level, Zurich North America has exciting career opportunities across the organization.

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Zurich NA Vendor and Operations Performance Manager in Schaumburg, Illinois

Vendor and Operations Performance Manager


Zurich North America is currently looking for a Vendor and Operations Performance Manager for the Underwriting Support and Service team. This position reports to the Senior Vice President & Head of Underwriting Support & Service and will be based in our North American Headquarters in Schaumburg, IL. This role will be responsible for managing the relationship between the Business Unit and vendors for multiple outsourced operations, directing activities to ensure compliance and to confirm that service levels and contractual obligations are in alignment with business needs and expectations. We are looking for a strategic leader that will take a holistic approach to identifying business improvement opportunities and identifying the resources and disciplines needed to execute change.

Responsibilities include:

  • Negotiates service level agreements, contractual obligations, and changes in control with contracted vendors for outsourced operations.

  • Participates in and influences vendor selection process.

  • Leads management in the development of service level agreements.

  • Ensures vendors business continuity plans meet or exceed company standards and perform a periodic test of the plan.

  • Leads the resolution of contractual issues between vendors and Business Unit.

  • Monitors vendor performance results over all service orders.

  • Ensures vendors are in compliance with all contractual obligations.

  • Works across multiple functions to manage outsourced functions in alignment with process owner expectations.

  • Conducts regular status meetings with business partners and vendors, in part to foster discussion of future opportunities.

  • Builds relationships with global peers by serving alongside them on various projects and initiatives.

  • Designs and leads complex projects and special requests to successful completion.

  • Manages lean initiatives locally and in conjunction with global objectives

Basic Qualifications:

  • Bachelor’s Degree and 10 or more years of experience in the Operations, Underwriting, Procurement or Finance areaOR

  • High School Diploma or Equivalent and 12 or more years of experience in theOperations, Underwriting, Procurement or Finance area


  • Experience managing external business relationships

  • Knowledge of insurance industry operations

  • Project management experience

  • Ability to travel Internationally

Preferred Qualifications:

  • Experience managing vendor relationships and performance

  • Process optimization experience

  • Supplier process experience

  • Excellent presentation skills

  • Strong influential skills

  • Ability to analyze data

  • People management experience

  • Strong verbal and written communication skills

  • MBA

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel Yes, 20 % of the Time

Relocation Available No

Job Posting 04/15/19

Unposting Date Ongoing

Req ID: 190001RO

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.