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Zurich NA TPA Claims Customer Relationship Consultant in Schaumburg, Illinois

TPA Claims Customer Relationship Consultant


We are currently looking for a Claims Customer Relationship Consultant to focus on relationship building and business development strategies in support of Zurich Services Corporation’s (ZSC) TPA claims services model.As part of Zurich North America, Zurich Services Corporation offers fully licensed claims administration services with the backing of the company’s globally respected Claims organization. Services are delivered by highly trained and experienced Technical Claim Professionals with knowledge of many specific industry segments.

In this role, you will collaborate and partner with business units, cross functional business groups and the broker community to execute strategies that promote claims value-added services, drive profitable growth, and improve technical excellence, customer satisfaction and retention.

You will be a liaison and point of contact on customer account issues and act as an ambassador by handling more complex customer service issues. You will develop and maintain relationships with our agent and broker distribution channels in support of business retention and acquisition and work with customers and our distribution channels to assess coverage needs and provide viable solutions.

You will also support the Zurich sales culture by being a subject matter expert for agents, brokers and customers. As part of our commitment to customer-centricity, you will identify and coordinate with the appropriate internal and external resources for resolution while following Zurich’s established best practices/customer protocols.

Key accountabilities include:

  • Partner with underwriting to participate in new business prospects with brokers and customers by communicating and selling the claims value proposition to large complex accounts

  • Research and respond to the claims service needs of prospective and current customers by developing and delivering claims services marketing presentations and RFP responses that differentiate Zurich North America Claims Services

  • Collaborate with business partners to deliver meaningful stewardship meetings with customers by providing benchmark and trending analysis to help demonstrate impact of Zurich claims services to customers' overall loss costs

  • Increase customer satisfaction and retention by building lasting relationships with our customers' risk managers and brokers

Ability to travel approximately 25% for business purposes is expected in this role.

This position will be located Schaumburg.

Basic Qualifications:

  • Bachelor’s Degree and 5 or more years of experience in the Claims areaOR

  • High School Diploma or Equivalent and 7 or more years of experience in the Claims areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Claims areaAND

  • Experience in multiple commercial lines of business that includes workers compensation, general liability, auto or property

Preferred Qualifications:

  • Experience from a TPA environment such as account development, claims handling, account management, etc.

  • Previous sales or business development skills

  • Experience with win-win negotiating strategies

  • Ability to develop strong cross functional, internal and external partnerships

  • Strong verbal and written communication skills

  • Strong presentation skills

  • Problem solving and solutions oriented

  • Computer literate

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel Yes, 25 % of the Time

Relocation Available No

Job Posting 09/06/19

Unposting Date Ongoing

Req ID: 1900065X

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.