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Zurich NA Technical Director, Workers Compensation in Schaumburg, Illinois

Technical Director, Workers Compensation


Zurich North America is currently looking for an experienced Technical Director to lead our Workers Compensation technical team. This position is based in our Schaumburg, IL office.

As a senior member of the Technical Underwriting management team, this role leads a team of expert underwriters, actuaries and product designers to deliver professional services necessary to support the successful underwriting of the Workers Compensation Line of Business and achieve optimal underwriting performance by providing underwriting leadership and directing the implementation and sustainment of The Zurich Way of Underwriting for all Workers Compensation portfolios in North America. This role will also lead underwriting operational transformation, support a sound governance framework and contribute to the development of strategic underwriting goals, cycle management strategy and underwriting policy for all Workers Compensation. Professional services delivered include: portfolio quality and performance metrics; risk selection and pricing insights including emerging issues that impact profitability; annual state of the line analysis: lessons learned from large losses; underwriting quality assurance; technical training and underwriting guidelines for underwriting empowerment; product management and development,product pricing and accumulation management. We are looking for this leader to drive innovative approaches to portfolio quality and performance measurements, product management and pricing that will support the achievement of the financial plans for our Workers Compensation portfolios in Alternative Markets and US Commercial Insurance.The Technical Director forWorkers Compensationmust also work closely with the Heads of Technical Underwriting for these business units, be a trusted partner and advisor in setting strategy, delivering portfolio analysis and insights, and identifying actions to ensure successful execution of financial expectations for the all North American portfolios withWorkers Compensationexposures.

Additional responsibilities include:

  • Lead the delivery technical underwriting services necessary to support successful Workers Compensation underwriting to drive expected financial results in North America.

  • Produce results and achieve profits by providing business unit support for developing, implementing and monitoring business plans.

  • Develop, negotiate and implement strategic operational plans to support BU goals; provide input to Workers Compensation underwriting strategies for all North American portfolios with Workers Compensation exposures.

  • Regularly monitor opportunities and risks associated with changes in direction of external environment, looking forward 5 years.

  • Determine which emerging issues (internal and external) are relevant to current and future needs and ensure strategies, programs, processes incorporate these.

  • Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility.

  • Optimize allocation of resources and launch common products, projects, investments in Workers Compensation that meet business unit needs.

  • Identify and evaluate Workers Compensation underwriting activities to identify potential risks and issues of non-compliance.

  • Participate or may lead risk assessment for their area of responsibility and escalates potential issues to higher management.

  • Ensures consistent and enhanced underwriting across the assigned LoB to maintain or improve underwriting performance.

  • Describes, encourages and enforces a rigorous underwriting process and procedure monitoring system.

  • Ensures effective leadership and management of Underwriting people resources: pursuing active talent management, driving capability development and creating a high-performance culture.

  • Monitors framework for underwriting decisions e.g. authority grants, referrals, technical underwriting reviews.

  • Responsible for design and implementation of rating and pricing tools and methodologies.

  • Provides underwriting insight for underwriting tools.

  • Develops, promotes and maintains strategic partnerships both internally and externally.

  • Leads and manages the LoB underwriting strategy for product development in close collaboration with the business units and the Product Management team.

  • Drives standardization and simplification of product, process and tools across the LoB wherever feasible.

  • Identify Workers Compensation Technical training and develops relational Workers Compensation training framework.

  • Oversees underwriting engagement with industry and regulatory bodies.

Basic Qualifications:

  • Bachelor’s Degree and 12 or more years of experience in theUnderwritingarea


  • Experience operating in different business cultures

  • Supervisory or management experience

Preferred Qualifications:

  • Advanced knowledge and practice of the Workers Compensation line of business across multiple products and industry segments

  • Experience managing cross functional teams to include Underwriters, Pricing Actuaries, and Underwriting Analysts

  • Strong Leadership skills

  • Demonstrated technical knowledge and multi-level leadership skills reflective of a practitioner who has been operating at a senior underwriting leadership level or manager role

  • Strong track record of fostering business improvement and delivering change in a complex insurance environment

  • Strong relationship, presentation skills, negotiation and leadership skills

  • Ability to interact with the C-Suite

  • Ability to manage complex portfolios

  • CPCU

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel Yes, 20 % of the Time

Relocation Available Yes

Job Posting 08/13/19

Unposting Date Ongoing

Req ID: 19000618

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.