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Zurich NA Processing Specialist II in Schaumburg, Illinois

Processing Specialist II


Job Summary

Zurich North America is currently hiring a Segment Assistant to support the Risk Engineering Department, this person will work out of our Schaumburg North America Headquarters.

In this role you will provide administration support to Risk Engineering teams and services to brokers and customers in order to maintain excellent customer service standards.

Additional responsibilities:

• Demonstrate knowledge of relevant systems, products, processes and procedures

• Contribute to a positive and supportive team culture

• Monitor and manage personal workload, through good organization identifying remedial action when required

• Contact appropriate colleagues and associates for missing data, policy validation, corrections, updates, cancellation and reinstatement handling

• Enter data with attention to detail into the relevant systems

• Achieve qualitative and quantitative targets

Job Qualifications


• High School Diploma or Equivalent and 2 or more years of experience in the Administrative Support area


• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Administrative Support area


• Insurance Industry knowledge

• Reasoning and problem solving skills

• Strong verbal and written communication skills

Business Accountabilities

• Carry out tasks, such as the preparation of documentation, tosupportthe implementation of projects to time and quality standards.

• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.

• Collect and record information in line with documented guidance and rules and prepare reports including commentary and an analysis of trends to facilitate decision-making.

• Monitor business processes in order to identify opportunities for improvement.

• Handle complex customer / distributor / broker / colleague queries or service requests using technical knowledge to provide information and advice in order to deliver customer satisfaction in line with service standards.

• Resolve day-to-day operational issues referred from other functions of the business, ensuring an efficient and high-quality service is extended to all internal clients.

• Deploy a wide range of knowledge of business propositions and various servicing platforms, to enable the provision of a first class service internally and externally, and act as an informal resource for colleagues with less experience where appropriate.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: AM - Schaumburg

Remote working: true

Schedule: Full Time