Zurich NA Part Time HR Service Center Representative in Schaumburg, Illinois

Part Time HR Service Center Representative

Description

The Part Time HR Service Center Representativeserves as the primary contact to all employees/former employees and retirees onpolicies, payroll, benefits and other company communications. Handles customerservice inquires and problems from multiple input channels in order to provideexceptional customer service and clear advice to customers.

Additional responsibilitiesinclude:

  • Being a primary contact for current and former employees on payroll,benefits, and other Human Resources transactions

  • Providing excellent customer service

  • Needs to be resourceful in searching multiple systems for answers forinquiries

  • Interacting with one or more vendors in response to employee issues

  • Mandatory Overtime, as required

Client Internally Focused - The job’s coredeliverables rely on delivering service to internal clients, usually at theline manager or employee level. May involve sharing subject matter expertise toothers in the organization or supporting others in their efforts to deliver onour promise.

The position will involvesome training but will include being resourceful by assisting employees on thephone and via email throughout the day. The position will also need a personwho is detail oriented, collaborative and a team player.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 ormore years of experience in the Customer Service area OR

  • Zurich approved Apprenticeship programincluding an Associate Degree and 1 or more years of experience in the CustomerService area

Preferred Qualifications:

  • Inbound call center experience preferably in a multi-company supportrole

  • In-depth knowledge of benefits, policies, payroll and other HR-relatedissues as well as federal and state regulatory requirements

  • Experience with SAP, including Payroll or Benefits modules and ADP eTime

  • Ability to collaborate and be a team player

  • Strong verbal and written communication skills

  • Strong organization skills and detailed oriented

Imagine working for a company that trulycares about their employees, customers, stakeholders, and communities theyserve.

Imagine working for a values-drivenorganization that has the ambition and desire to be the best global insuranceprovider in the world.

Zurich is that place where 55,000 employeesacross 200 countries and territories are all focused on helping people andhelping companies protect what is truly most important to them. We are avalues-driven organization that takes pride in the work that we do every dayand we have the ambition to be the best global insurer in the world.

EOE Disability / Vets

Zurich does not accept unsolicited resumesfrom search firms or employment agencies. Any unsolicited resume will becomethe property of Zurich American Insurance. If you are a preferred vendor,please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Part-time

Travel No

Relocation Available No

Job Posting 08/09/18

Unposting Date Ongoing

Req ID: 180006GU

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.