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Zurich NA Operations Services Data & Reporting analyst in Schaumburg, Illinois

Operations Services Data & Reporting analyst


Zurich is currently looking to hire an Operations Services Data & Reporting Analyst to work out of our North American Headquarters in Schaumburg, IL.

The Operations Services Data & Reporting analyst is someone who participates in complex workstreams/projects and leads simple, one or two concurrent workstreams of any size project. Work on various tasks of intermediate complexity with minimal guidance and direction from management.

As the Operations Services Data & Reporting Analyst you will:

  • Manage day to day metrics for Customer Support Department

  • Develop forecasting and staffing models for the team

  • Analyze and generate reports as needed

  • Build relationships with local team members to support delivery of projects

  • Assists with the understanding of customers' objectives, processes, products and services in order to make educated recommendations


  • Bachelors Degree and 5 or more years of experience in the Business Analysis areaOR

  • High School Diploma or Equivalent and 7 or more years of experience in the Business Analysis areaAND

  • Experience in mainframe and PC environments

  • Experience in insurance operations and regulatory environment

  • Microsoft Office Excel and Word experience

  • Business Systems Integration

  • Experience with Software Development Life Cycle (SDLC)


  • Commercial insurance experience

  • Strong analytical and planning skills

  • Ability to effectively manage changing priorities

  • Strong written and verbal communications skills

  • Experience with change management tools/methodologies

  • In-depth experience with testing scenarios execution

  • Experience leading teams of project consultants

  • Knowledge / experience with Database & Reporting tools (i.e. PowerBI, Excel VBA, SQL server, etc.)

  • Call Center / support experience

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-PC1