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Zurich NA Operations Consultant - Contingent Workforce & Third-Party Governance in Schaumburg, Illinois

Operations Consultant - Contingent Workforce & Third-Party Governance


Zurich is currently in the process of expanding our Contingent Workforce & Third-Party Governance team and is seeking an Operations Consultant who will support the program for the United States and Canada while interfacing enterprise wide. This team is structured within Operational Governance & Business Services of the Operations & Technology organization. This role is to work hybrid 2 days a week from our North American headquarters in Schaumburg, IL.


As an Operations Consultant, you are responsible for building and maintaining relationships with Engagement Managers and Contract Owners while supporting the end-to-end third-party governance and Contingent Workforce processes including Statement of Work management.

Supporting the day-to-day program operational tasks may include:

  • The end-to-end requisition process of contingent workers by partnering with the Zurich engagement manager to get a full understanding of position requirements and effectively translating for suppliers.

  • Support contingent workers, suppliers, and engagement managers with ongoing maintenance of contingent workers including timesheets, performance discussions with suppliers, contingent worker issues, etc.

  • Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity.

  • Ensure all SOWs/assignments are closed in the system with accurate finish reasons upon notification of completion.

  • Assist and monitor time and expense entry to ensure appropriate approvals occur by engagement managers by required deadlines.

  • Create ad hoc and regular reporting through the Beeline vendor management system or the OneTrust third-party governance tool.

  • Maintain and update monthly activity and performance reports.

  • Provide constant interaction via face to face, email and phone with contract owners, engagement managers, suppliers, contingent workers, and other partners.

  • Lead and support projects to address strategic and operational priorities which are cross functional and highly visible.

  • Manage program mailboxes to address items raised by contract owners, engagement managers and/or suppliers.

  • Apply critical thinking to various contingent workforce and third-party governance processes and projects to support policies, guidelines, and governmental regulations.

  • Develop training content and provide ad hoc and ongoing training for contract owners, contingent workforce engagement managers and suppliers.

Basic Qualifications:

  • Bachelor's Degree and 4 or more years of experience in the Insurance or Operations area


  • High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area


  • Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area


  • Project management experience

Preferred Qualifications:

  • Ability to work independently.

  • Experience with a Vendor Management System (e.g., Beeline).

  • Contingent Workforce Management (CWM) experience (e.g., MSP, Staffing Supplier, internal CWM program).

  • Ability to communicate and collaborate with all levels of the organization from entry level to senior leaders.

  • Develop and maintain strong relationships with stakeholders to ensure effective communication and collaboration.

  • Change management, process management, and negotiation skills.

  • Strong verbal, written and presentation communication skills, with the ability to clearly articulate requirements.

  • Data analysis, analytical, critical, and problem-solving skills.

  • Strong organizational and time management skills.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-LH1