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Zurich NA IT Service Consultant in Schaumburg, Illinois

IT Service Consultant


Zurich is seeking an IT Service Consultant.The quallified individual must reside within of the following areas: Anoka, MN; Overland Park, KS; Owings Mills, MD; or Schaumburg, IL.

As an IT Service Consultant you are responsible for:

  • Change Management, Incident Management, and Root Cause Analysis

  • Consult and recommend necessary actions for effective operational delivery of core IT Services to all business partners within own area of responsibility:Infrastructure, Network, Workplace, Application, and Security.

  • Utilize technology and collaborative skills to provide functional expertise for the introduction of new solutions and services in support of core IT Service Management functions.

  • Collaborates with all peers and partners (internal & external)

  • Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.

  • Maintain methods, tools, and standards to ensure service availability and performance.

  • Provide technological input and oversight to technical requests for change.

  • Supports business projects in planning stages to support consistent design and implementation within existing (planned) infrastructure.

  • Contributes to the positive impact of the service improvement programs through effective use KPI’s.

  • Business Travel, as required

  • Extended Hours during Peak Periods/Shift Work/Holiday Work, as required

  • Regular Predictable Attendance

  • Visibility in the Office, as required

  • Participation in an on-call rotation

Basic Qualifications:

  • Bachelor’s degree and 3 or more years of experience in the information technology areaOR

  • Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology areaOR

  • High School Diploma or Equivalent and 5 or more years of experience in the information technology areaAND

  • MS Office experience

  • Knowledge of information technology operations

Preferred Qualifications:

  • Strong analytical skills

  • Customer service experience

  • Strong verbal and written communication skills

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Anoka, AM - Schaumburg, AM - Overland Park, AM - Owings Mills

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-RD1