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Zurich NA Customer Insights and Analytics Consultant in Schaumburg, Illinois

Customer Insights and Analytics Consultant


Zurich is currently looking for a Customer Insights/Analytics Lead to work out of our North American Headquarters in Schaumburg, IL. Customer Focus at Zurich is at the heart of our strategy, purpose and values and in this highly visible and exciting position you will be part of a team that is continuing to build a customer focused culture here at Zurich.

You will leverage your data modeling experience, along with your analytical and problem solving skills to analyze, report and generate insights and actions from a comprehensive Customer and Distributor Net Promoter Score (NPS) program to effectively help the Business retain and attract profitable customers.

The Customer Insights/Analytics Lead will interpret the analytics with key business objectives in mind, collaborate with BUs to convert insights into tangible actions and convert insights to actions to tell a compelling story. Specifically, you will be responsible for:

  • Using your strong business, customer, problem solving and analytical skills to work on customer related business issues to develop compelling marketing/customer insights

  • Developing models (predictive, look alike, etc) to inform business decisions and drive strategy

  • Translating customer and business needs into an analytic agenda, develop and test key hypotheses for critical business problems such as Driver analysis, loyalty economics

  • Applying advanced data management techniques to business and customer insights & analytics projects. Assignments include analysis of customer and distributor survey data-both structured and unstructured to link with business data attributes (e.g. policies, claims, submissions), and market research projects

  • Mining and extracting data from disparate sources, e.g. Business Objects Environment, Claims Data Warehouse, Policy data marts, and other various sources

If you are a great problem solver with excellent analytical skills then this position might be a great fit for you.

Basic Qualifications:

  • Bachelor’s Degree and 6 or more years of experience in the Statistical Analysis area


  • High School Diploma or Equivalent and 8 or more years of experience in the Statistical Analysis area


  • 3 or more years of experience in a marketing analysis or consulting position

  • Experience with SAS or SPSS

Preferred Qualifications:

  • Masters Degree with a focus on analytics

  • Advanced knowledge of statistical principles, methodologies and techniques

  • Data modeling experience

  • Experience with other statistical software languages/applications

  • Strong research and analytical skills

  • Detail oriented

  • Strong verbal and written communication skills

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel Yes, 5 % of the Time

Relocation Available No

Job Posting 10/09/19

Unposting Date Ongoing

Req ID: 190007LY

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.