Zurich NA Collaborative Services Lead in Schaumburg, Illinois

Collaborative Services Lead


Zurich North America is seeking an experienced people manager with a proven record of delivering predictable, reliable and cost-effective services to join the IT Operations group as the Collaboration Services Lead to work out of our North American headquarters in Schaumburg, IL.

She/he will be accountable for leading a team that develops, deploys and maintains solutions across various products and services such as SharePoint, Exchange, Skype, Teams and web analytics for both Zurich NA and in collaboration with Zurich globally. You will also be responsible for managing multiple outsourcing and product vendor relationships. The lead should have experience identifying business needs, researching existing and innovative technology solutions, and developing business cases to demonstrate a solution’s viability.

Responsibilities to include:

  • Proven expertise in overseeing and driving adoption of enterprise wide solutions for Exchange, Skype for Business, Microsoft Teams, SharePoint Online (Office 365) and on-premises SharePoint environments

  • Research emerging and innovative solutions and interface with the business to identify opportunities to expand services

  • Empower a team of 8 resources consisting of SMEs, and analysts to solve complex technical and business problems, and to meet their professional development goals

  • Demonstrate experience leading migrations to and adoption of Office 365 solutions

  • Implement methodologies, protocols, and standards for team to use in daily practice

  • Engage key stakeholders from both North America and Global IT and business leadership

  • Demonstrate strong interpersonal, business relation and team building skills

  • Deliver multiple projects on time and manage total cost of ownership

  • Partner with legal and procurement to review, negotiate and manage supplier contracts

High Level Influencer Internally Focused - The job’s core deliverables rely on influencing or negotiating with a broad range of internal clients, specifically executives and/or senior management. Expectation of the need to employ specialized techniques and substantial experience. Relationships typically involve persuading or countering opposition.

Basic Qualifications:

  • Bachelors Degree and 7 or more years of experience in the area

Preferred Qualifications:

  • People management experience

  • Operational service experience preferred

  • Managing multiple vendors in an outsourced environment

  • Financial and budgeting skills preferred

  • Good written and verbal communication skills

  • Ability to work in an on-call environment

  • Managing technical resources and directing their activities

  • Ability to report on operational KPI’s to the business

  • Insurance-related experience desired but not required

Relocation Assistance available

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE Disability/Veterans

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for

resume submission.

Primary Location: United States-Illinois-Schaumburg

Travel Yes, 10 % of the Time

Relocation Available Yes

Job Posting 03/09/18

Unposting Date Ongoing

Req ID: 180001W0

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.