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Zurich NA Claims Administration Senior Coordinator in Schaumburg, Illinois

Claims Administration Senior Coordinator


Zurich is currently looking for a Claims Administration Senior Coordinator to work out of the Schaumburg, IL office.

The Claims Administration Coordinator will be responsible for the administrative and supporting responsibilities for claims functional group to allow the office to function at a high level of efficiency and compliance.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

  • Strong Microsoft Office

  • Strong customer service skills

  • Strong interpersonal skills

Job Accountabilities:

  • Handles key support functions for office, as outlined in operations best practices.

  • Manages exception financial processing, including wire transfers, recovery processing and payments, per defined workflows.

  • Generates distributes and processes internal control reports or other operational reporting per defined workflows.

  • Manages database records as appropriate.

  • Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to customers and escalates inquiries appropriately.

  • Assists with claims set up, researches complex claim and policy coding issues and documentation retrieval as appropriate.

  • Applies knowledge of complex operational best practices and procedures to daily activities.

  • Identifies and resolves problems by referring to procedural documentation and reference materials.

  • Offers process improvement ideas.

  • Provides administrative support for jurisdictional form processing through demonstrated knowledge of claim data and form Requirements.

  • Handles further administrative projects as assigned.

  • Provides prompt, courteous and high quality work in response to management direction and internal customer needs.

  • Completes assigned work within established standards for timeliness and accuracy.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time