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Zurich NA Claims Administration Senior Coordinator in Schaumburg, Illinois

Claims Administration Senior Coordinator


Zurich is seeking a Claims Administration Senior Coordinator to join the Claims Shared Services department located in North America headquarter office in Schaumburg, IL.

This team is part of Claims Administration and provides support to Zurich’s customers with claims activity and inquiries.

Your primary accountability will be to handle inbound calls from customers in a high-volume work environment. You will perform research on claim activity and payments to provide immediate responses and information to achieve the highest level of customer satisfaction. In this role, you will also work on inquiries regarding payments, medical bills, nurse case management. You will manage your work independently as well as part of a collaborative team environment with close supervision.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

  • Bachelor’s degree preferred

  • Strong customer service experience

  • Ability to handle internal and external customers in a professional manner

  • Proficient computer skills and knowledge of MS Office Software

  • Ability to manage multiple priorities

  • Ability to apply knowledge of operations best practices and procedures

  • Administrative experience in a multi-tasked, high-paced, confidential environment

  • Ability to prioritize and multi-task

  • Ability to work independently

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel No

Relocation Available No

Job Posting 06/12/19

Unposting Date Ongoing

Req ID: 190003WM

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.