Zurich NA Claims Administration Coordinator in Schaumburg, Illinois
Claims Administration Coordinator
Zurich North America is hiring a Claims Administration Coordinator to join our Claims team! The Claims Administration Senior Coordinator will be responsible for the administrative responsibilities and supporting the claims functional group to allow the office to function at a high level of efficiency and compliance.
At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.
The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Addison, TX, Overland Park, KS or Schaumburg, IL.
In this role you will be responsible for:
Handles key support functions for office, as outlined in operations best practices.
Manages exception financial processing, including wire transfers, recovery processing and payments, per defined workflows.
Generates distributes and processes internal control reports or other operational reporting per defined workflows.
Manages database records as appropriate.
Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to customers and escalates inquiries appropriately.
Assists with claims set up, researching complex claim and policy coding issues and documentation retrieval as appropriate.
Applies knowledge of complex operational best practices and procedures to daily activities.
Identifies and resolves problems by referring to procedural documentation and reference materials.
- High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area
- Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area
Strong Microsoft Office
Strong customer service skills
Strong interpersonal skills to work with a team and independently
Strong written and verbal communication skills
Previous experience processing claims
As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Schaumburg, AM - Overland Park, AM - Addison
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MM1 #LI-Hybrid