Zurich NA ServiceNow Solution Architect, Security Operations in Santa Fe, New Mexico
ServiceNow Solution Architect, Security Operations
We are seeking a ServiceNow Solution Architect, Security Operations to join our Service Now Center of Excellence and Innovation based remotely in support of the expansion of the global Service Now Platform for Zurich & Farmers Insurance.
As a ServiceNow Solution Architect, Security Operations you will be accountable for the design and implementation of our next generation of best in class ServiceNow solutions. Creates and maintains constructive and supportive relationships with Business Partners and ensures all projects are initiated within IT’s delivery framework and satisfies Business Partner’s needs while aligned to both IT and Business Partner strategy.The Service Now Center of Excellence and Innovation implements, supports, maintains, and upgrades Enterprise ServiceNow solutions.The successful candidate must establish and maintain relationships both within both Zurich and Farmers IT decision makers and with external clients.
Represent IT in the development and continual review of all BP strategy and plans.
Works with leaders across the organization to understand business strategies, direction, and identify needs.
Captures, maintains, and publishes business, information, and technical architecture artifacts.
Develops reference architectures, standards, and guidelines leveraged across the organization.
Leads or participates in enterprise vendor, technology, and tool selection.
Engages with enterprise project and portfolio management processes to evaluate opportunities and provide guidance on initiatives.
Facilitates complex design and technical discussions, reconciling differing opinions and driving the decision-making process.
Presents architectural decisions and proposals to stakeholders to explain how business strategy alignment is satisfied.
Collaborates with solution architects, IT leadership, and delivery teams to ensure alignment with target and reference architectures, provide guidance, solicit feedback, and identify enterprise IT needs.
Proposes the development of enterprise IT assets and services for use across business units.
Performs in a solution architect capacity for enterprise initiatives.
Creates high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms.
Provide consultation on complex Big Data projects and is considered to be the top-level contributor/specialist.
Support for large number of Application Development and Architecture.
Help advance applications for future capabilities.
Builds high quality deliverables.
Provides advanced technical guidance and advice on initiatives.
Draws on deep technical experience working with an array of applications and technologies requiring depth, breadth and versatility to evaluate design alternatives for technical feasibility and provide recommendations to development teams and business partners.
Participates in efforts to increase performance effectiveness.
Identifies key capability gaps and how to address them.
Works across domains and teams to optimize solutions, build competency and share experience.
May guide a team of developers through the project to completion.
Bachelor’s Degree in business administration or Information Technology or Marketing in the area AND
7 or more years of software product management or product development experience.
5 or more years of experience in software development defining desktop and web-based applications
Experience with Microsoft Office, Microsoft Project and Visio OR
High School Diploma or equivalent and 9 years of experience in software product management or product development area OR
Zurich Certified Insurance Apprentice, including Associate Degree and 7 or more years' experience in the product management or product development area
Experience interacting with IT Leadership at all levels.
5 or more years of experience with ServiceNow in an enterprise production environment.
2 or more years of architecting ServiceNow deployments
5 or more years of experience in Client Facing Communications (Oral, Written)
Hands-on experience deploying and maintaining ServiceNow solutions
Demonstrate a strong understanding of the underlying ServiceNow framework and architecture.
Demonstrate a strong technical understanding of integrating systems with ServiceNow.
Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical and non-technical people.
Understanding of Windows, UNIX, and Linux Server infrastructure and administration, Active Directory, LDAP, Group policy objects and permission levels.
Knowledge of the operational use of systems monitoring tools, includes Splunk, Microsoft SCCM/SCOM, Dynatrace.
Knowledge of working in a development environment
Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization.
As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MG1