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Zurich NA Senior Instructional Designer, Claims University in Santa Fe, New Mexico

Senior Instructional Designer, Claims University


Zurich North America is currently looking for a Senior Instructional Designer for our Claims University, an internal learning group created Claims University to help meet the training needs of Zurich’s Claims organization.

This position can sit in any of our North American offices or remotely from home with occasionally trips into the office.

The Senior Instructional Designer will play a key role in designing and building learning deliverables, learning paths and consulting with business partners. The Senior Instructional Designer will, as assigned, partner with internal Business Liaisons, Project Managers, stakeholders, and Subject Matter Experts (SMEs) to consult, design and develop training content. The Senior Instructional Designer will work autonomously on projects with broad scope, impact, vendor management and complexity. 

The Senior Instructional Designer will be responsible for:

  1. Needs Assessments
  • In conjunction with internal Business Liaisons, conducts needs assessments.

  • Conducts on-going analysis of learning programs to identify solutions and recommend approaches to close performance gaps.

  1. Instructional Design 
  • Designs and develops learning assets including eLearning, instructor-led, virtual instructor-led, job aids, learning journeys, case studies, demos and complex learning experiences using a variety of modalities.

  • Defines learning objectives, target outcomes, and the instructional framework to achieve the objectives and outcomes for learning solutions. 

  • Uses design applications (e.g. Articulate Storyline, Articulate Rise, Adobe Captivate, Adobe InDesign, Adobe Spark) to build deliverables.

  • Leads internal quality assurance and testing cycles for all learning deliverables. 

  1. Training Delivery 
  • Delivers and facilitates train-the-trainer programs for facilitators and SMEs.

  • Contributes to learning solution pilots and associated activities. 

  1. Program Evaluation 
  • Contributes to the evaluation approach, maintenance, and methods to improve learning solutions’ efficacy and efficiency. 
  1. Consulting 
  • Consults on design and implementation strategies with team members and stakeholders.

  • Actively participates in external and internal learning organizations and shares emerging trends, learnings and ideas. 

  • Given emerging trends, recommends ideas for improvement for learning process, tools and solutions.

Basic Qualifications:

  • Bachelor’s Degree and 8 or more years of experience in the Curriculum Design and Development or Training areaOR

  • Associate Degree and 8 or more years of experience in the Curriculum Design and Development or Training areaOR

  • High School Diploma or Equivalent and 10 or more years of experience in the Curriculum Design and Development or Training areaAND

  • Curriculum design and development experience or equivalent combination of education and experience

  • Experience with a variety of instructional design practices and principle for modalities and delivery methods

Preferred Qualifications:

  • Advanced Instructional Design skills

  • Technical Claims experience a plus

  • Strong technical skills using design applications (e.g. Articulate Storyline, Articulate Rise), Adobe Applications (e.g. Adobe Captivate, Adobe Spark, Adobe InDesign)

  • Advanced Microsoft Office skills

  • Basic experience with a web meeting tools such as Microsoft Teams and Microsoft Mural

  • Knowledge of and / or ability to design for Learning Performance Experience Platforms

  • Experience consulting with business partners or clients

  • Ability to grasp client’s business culture, processes, systems and operating environment

  • Intermediate project management skills

  • Knowledge of the global learning and development marketplace, consultants and providers of L&D solutions

  • Experience in financial services/insurance environment

  • Meeting facilitation experience

  • Vendor management experience

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Addison, AM - Atlanta, AM - Remote Work (US), AM - Overland Park, AM - Schaumburg, AM - Chicago, AM - Dallas, AM - Parsippany, AM - Rancho Cordova, AM - Omaha, AM - San Francisco, AM - Boston, AM - Los Angeles, AM - Owings Mills, AM - Philadelphia, AM - Rocky Hill, AM - Woodland Hills, AM - Sacramento

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-DG1