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Zurich NA Claims Call Center Senior Representative- Automotive in Santa Fe, New Mexico

Claims Call Center Senior Representative- Automotive


Zurich North America is hiring a Claims Call Center Senior Representative to join our Claims team! We are open to hiring talent anywhere in the U.S.as this is aremoteposition.

The selected candidate must be willing to work M-F 8:30 a.m.- 5:00 p.m..Pacific Standard Time (PST).

In this role you will be responsible for:

  • Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a customer focused claims service.

  • Recommend alternative sources/courses of action in order to ensure an efficient, day to day customer service is delivered.

  • Receive, investigate and respond to technical queries from customers and/or colleagues to ensure customers receive appropriate advice.

  • Investigate claims to evaluate costs and risk and ensure investigations are conducted and concluded effectively and efficiently.

Basic Qualifications:

  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service Area.


  • Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience in the Customer Service area

Preferred Qualifications:

  • Contact/Call center experience

  • Basic Insurance industry knowledge

  • Microsoft Office skills

  • Customer Service facing experience in the automobile industry (i.e. Dealerships, Auto Repair Shops, Auto Parts Shop etc.)

  • Ability to interpret automotive issues to the customer

  • Reside in a PST time zone

Applicable Only to Jobs to be Performed Remotely in any US state

The salary range for this role is $31,900 - $45,500. This is the range Zurich NA in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed Remotely in any US state.Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensationuntil such amount is earned, vested, and determinable.

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Linkedin Recruiter Tag: #LI-MM1 #LI-Remote