Zurich NA International Director of Operations – West Region in San Francisco, California

International Director of Operations – West Region


Zurich is looking for an International Director of Operations – West Region. This position can be based at our office in either San Francisco, CA or Los Angeles, CA.

Our International Director of Operations – West Region will lead the development, implementation and evaluation of system initiatives, operational processes and related policies and procedures withinthe NACI Business Unitto ensure compliance with corporate standards and to continuously improve business effectiveness.

High Level InfluencerbothInternallyand ExternallyFocused - The job’s core deliverables rely on influencing or negotiating with a broad range of internal clients, specifically executives and/or senior managementas well as the underwriting community. Developing relationships with key brokers and customers is critical, as well as being able to ability to articulate to them our international service proposition.

Our International Director of Operations – West Region is responsible for:

  • Ensure that all corporate information systems activities are implemented and monitored.

  • Create operational and system policies and procedures.

  • Implement changes to systems and processes.

  • Produce significant business opportunities with major customer/ geography / operating unit.

  • Develop strategic customer relationships.

  • Develop relationships with contacts with specialized expertise who can be called on for assistance and who will alert one to developing issues.

  • Identify opportunities and risks associated with changes in the external environment, looking forward 2 - 5 years.

  • Develop and implement annual budget for area of responsibility.

  • Improve Strategic Business Unitcustomer relations with focus on profitability and productivity.

  • Recommend changes to policies, systems, products/ services to leaders.

  • Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility.

  • Identify potential risks and issues of non-compliance. Participates or may lead risk assessment for their area of responsibility and escalates potential issues to higher management.

  • Manage liaison between Shared Services and the organization.

  • Represent Business Unit on corporate initiatives.

  • Monitor project status and resource utilization.

  • Business Travel, as required, up to 20% (Domestic)

  • Ensure all agreed upon service delivery standards are met / exceeded. Examples include master policy issuance, invoicing, booking, and local policy issuance and premium payment

Basic Qualifications:

  • Bachelor’s Degree and 8 or more years of experience in the Operations area


  • High School Diploma or Equivalent and 10 or more years of experience in the Operations area

Preferred Qualifications:

  • People management experience, i.e. career development, performance management

  • In-depth knowledge of international practices & procedures

  • Strong communication skills are critically important. The individual must be able to effectively adjust their communication style to different audiences, external parties (brokers and customers), different roles / levels within Zurich and have a keen awareness of our rich cultural differences

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve.

Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world.

Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-California-San Francisco

Other Locations: United States-California-Los Angeles

Schedule Full-time

Travel Yes, 20 % of the Time

Relocation Available Yes

Job Posting 09/26/18

Unposting Date Ongoing

Req ID: 180005VA

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.