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Zurich NA TPA Service Manager in Rocky Hill, Connecticut

TPA Service Manager


Zurich is currently looking for a TPA Service Manager to work out of any our North American offices.

This position will be responsible for ensuring Third Party Administrators follow Business Unit and Global Claims governance policies. Develops and implements processes, procedures and controls for managing unbundled business. Is additionally responsible for controlling and mitigating Zurich´s financial, regulatory and brand exposure as a result of Third Party Administrators' handling of unbundled claims. Ensures the function is fully compliant with regulatory requirements.

Basic Qualifications:

  • Bachelors Degree and 6 or more years of experience in the Claims or Operations areaOR

  • High School Diploma or Equivalent and 8 or more years of experience in the Claims or Operations areaOR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Claims or Operations areaAND

  • Knowledge of Third Party Administrators (TPAs)

  • Experience developing and maintaining relationships with external and internal stakeholders

Preferred Qualifications:

  • Insurance industry experience

  • Experience with claims regulatory issues

  • Claims handling experience

  • Strong influential, verbal and written communication skills

  • Experience collaborating across work groups

  • Accident & Health experience

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Addison, AM - Atlanta, AM - New York, AM - Schaumburg, AM - Chicago, AM - Dallas, AM - Parsippany, AM - Rancho Cordova, AM - San Francisco, AM - Houston, AM - Los Angeles, AM - Omaha, AM - Owings Mills, AM - Rocky Hill, AM - Sacramento, AM - Woodland Hills

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-DG1