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Zurich NA General Liability Claims Handling Manager in Rocky Hill, Connecticut

General Liability Claims Handling Manager


We are currently seeking an experienced Commercial General Liability claims professional interested in leading and managing technical adjusters. This will be a great opportunity to join a management team of highly regarded, experienced experts in the commercial insurance industry.

In this role, you will provide leadership, performance management, professional development and coaching, and technical direction to a team of technical professionals at varying levels of experience and that handle low to moderately complex General liability claims. This includes conducting claim quality file audits, participating in claim reviews, approving claim payment/authority, creating and running team productivity reports, business problem solving, and ensuring compliance with best practices of the team.

You will be regarded as a technical claims subject matter expert and instrumental in providing and ensuring customer service excellence through the development of partnerships with key internal and external contacts, including legal counsel, customers, insureds, underwriters and brokers.

You will be a change agent and may also have opportunity to participate in projects and initiatives that drive the GL Claims business strategy in alignment with the overall Claims organization, and gain visibility with the Claims senior leadership team.

This position will work from our Rocky Hill, CT location.

Occasional domestic business travel may be needed.

Basic Qualifications:

  • Juris Doctor and 5 or more years of experience in the Claims areaOR

  • Bachelors Degree and 6 or more years of experience in the Claims areaOR

  • High School Diploma or Equivalent and 8 or more years of experience in the Claims areaAND

  • Customer service experience

  • Experience with Microsoft Office

  • Experience collaborating across work groups

  • Knowledge of insurance legal statutes and procedures

  • Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

Preferred Qualifications:

  • Commercial General Liability Claims Experience

  • Knowledge and skill of claims handling

  • Negotiation experience

  • Experience in line of business

  • Excellent communication skills

  • Analytical skills

  • People management experience

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Rocky Hill

Remote Working: No

Schedule: Full Time

Linkedin Recruiter Tag: #LI-DG1