Zurich NA Jobs


Job Information

Zurich NA General Liability (GL) Senior Technical Claims Team Manager in Rancho Cordova, California

General Liability (GL) Senior Technical Claims Team Manager


We are currently seeking an experienced general liability (GL) claims professional interested in leading and managing technical adjusters that handle our high severity and complex GL caseloads.

As Team Manager, you will drive superior claim results through leadership, performance management, professional development and coaching, and technical direction. You will coordinate work activities of the team to maximize their contributions, continuous development and operational improvements. Additionally, you will conduct claim quality file audits, participate in claim reviews, approve claim payment/authority, compile team productivity reports, business problem solving, and ensure compliance and best practices of the team.

As a technical claims subject matter expert, you will participate andensure customer service excellence and management of partnerships with key internal and external contacts including legal counsel, customers, insureds, underwriters, brokers, and vendors.

You will be a change agent and may also have opportunity to participate in projects and initiatives that drive the GL Claims business strategy in alignment with the overall Claims organization, and gain visibility with the Claims senior leadership team.

This position can be located in Schaumburg, Atlanta, Dallas, Rancho Cordova, Overland Park, Omaha, Orlando/Maitland or Parsippany.

Occasional domestic business travel may be needed.

Basic Qualifications:

  • Bachelor’s Degree and 6 or more years of experience in the Claims area that includes technical claims handling in the general liability line of businessOR

  • High School Diploma or Equivalent and 8 or more years of experience in the Claims area that includes technical claims handling in general liability line of businessOR

  • Juris Doctor and 5 or more years of experience in the Claims area that includes experience in general liability line of businessAND

  • Customer service experience

  • Experience with Microsoft Office

  • Experience collaborating across work groups

  • Knowledge of insurance legal statutes and procedures

  • Knowledge of the insurance industry, claims and the insurance legal and regulatory environment

Preferred Qualifications:

  • 6 or more years of GL technical claims handling experience

  • 2 or more years of people management experience

  • Experience with change management initiatives

  • Negotiation experience

  • Excellent communication skills

  • Analytical skills

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols ( https://www.zurichna.com/careers/faq ), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): Schaumburg, Atlanta, Dallas, Rancho Cordova, Overland Park, Omaha, Orlando/Maitland or Parsippany

Schedule: Full Time