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Zurich NA RCIS Technical Account Manager - Western Region in Portland, Oregon

RCIS Technical Account Manager - Western Region

Description

RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

We are currently looking for a Technical Account Manager (TAM) to join our RCIS team. The role can work from an RCIS or home office, preferably in the Western or Pacific Northwestern regions.

Our Technical Account Managers (TAM) handle industry-leading technology that gives agents, farmers and team members access to information when, where and how they wish. Their versatility and expertise is vital to managing some of our largest accounts. This TAM will have a variety of responsibilities from; trouble shooting technology issues; working with our internal software development team; performing GAP analysis; and being the liaison with the field, product, and IT services.

Key Accountabilities

  • Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation and facilitated working sessions for approved projects and enhancements.

  • Monitor business decisions and manage requirements documentation and communication.

  • Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectation.

  • Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.

  • Lead analysis of requirements to determine the systems’ potential and define impact on other business units and systems.

  • Business Travel, as required up to 50% on average during the year.

Business Accountabilities

  • Indirectly supervise a team of specialists allocating work, contributing to employee selection and providing coaching and guidance as necessary throughout business as usual and project work.

  • Develop simple business cases for defined projects in own area of IT expertise, to determine potential benefits, clarify the rationale for investment and support the planning process.

  • Prepare draft manuals based on the accepted changes to IT policies and procedures, to ensure they are up-to-date and reflect the new policies, and that internal partners and external suppliers are in line with SLAs (service level agreements), risk and compliance.

  • Look externally to research primary data sources, select relevant information, continually evaluate key themes in technology make recommendations to inform product development in own area of IT.

  • Provide specialist advice to address specific technical queries from internal clients and design/develop and deliver appropriate solutions, in line with Zurich´s policies and processes and regulatory requirements.

  • Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project / program management.

  • Act within a number of complex processes and procedures and use in-depth knowledge to solve internal customer issues or escalate appropriately to manager, internal partners or external vendors.

Record and report core metrics, and ensure internal partners and vendors meet defined policies / SLAs (service level agreements) on information management.

Client Focused - The job’s core deliverables rely on delivering service to external clients with some support for internal users, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Basic Qualifications

Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area

OR

High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area

AND

Process reengineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies

Process modeling tools

Business Systems Integration

Preferred Qualifications

  • Experience in acting in a subject matter expert role for intermediate to complex enterprise projects

  • Able to identify and consider business implications of the application of technology to the current business environment

  • Ability present in multiple delivery channels including virtual and in person to inform and explain RCIS technology in individual, small, and large group settings.

  • General knowledge of insurance service industry including knowledge of business processes and processing

  • Must possess in-depth, strong problem solving analytical skills

  • Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message

  • Hands on experience with change management tools/methodologies

  • Proficient in using computer based tools

  • Demonstrated Customer Relationship Management Skills with the ability to communicate effectively to customers, IT and business staff.

  • Ability to effectively manage workload, meet assigned timelines, demonstrate urgency & resolve complex problems both independently and as part of the team.

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vet Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-California-Fresno

Other Locations: United States-Oregon-Portland, United States-Colorado-Denver, United States-Texas-Addison

Schedule Full-time

Travel Yes, 50 % of the Time

Relocation Available No

Job Posting 08/07/19

Unposting Date Ongoing

Req ID: 190005ID

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.

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