Zurich NA Underwriting Account Service Analyst in Pierre, South Dakota
Underwriting Account Service Analyst
Zurich North America is currently hiring an Underwriting Account Service Analyst to join the Large Casualty Underwriting team!
As an Underwriting Account Service Analyst, you will support the Energy Casualty Underwriting team. Exceptional organizational, strong technical, analytical skills with multi-tasking abilities are required for this position. This position can be located remotely for an internal employee of Zurich North America. New employees to Zurich North America will be required to work at our Houston office.
With advanced industry knowledge of underwriting processes and fully conversant in Zurich’s value proposition, supports Underwriters working on multiple commercial lines of business with varying complexity requiring customized analysis using multiple tools and references.
Reviews, evaluates and analyzes risk exposures, controls, loss history, financial condition and recommends or executes, underwriting decisions around submission acceptance or declination within established risk appetite
Anticipates underwriting exposure information needs, and proactively seeks out alternative, relevant data sources using underwriting tools to improve understanding of risks
Analyze and recommends input in areas of policy rating, subjective pricing, policy construction, coverages and exclusions, mandatory forms, etc. that are needed to accurately quote and/or renew policies (bonds)
Develops and executes account servicing solutions independently and in collaboration with Underwriter, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for more complex business accounts
Drives broker/agent/distributor/customer interactions and on-site calls related to account servicing matters with a planned and well-prepared purpose. Builds strong working relationship outside the team and with broker counterparts
Develops new team members and provides support and coaching to peers, based on quality results. Provides coaching and problem solving for complex transactions/issues while educating peers on the context behind the solution
Supports special projects as assigned
Business Travel, as required
Extended Hours during Peak Periods, as required
Maintain a Valid Driver’s License, as required
Regular Predictable Attendance
Visibility in the Office, as Required
Conduct due diligence on transactions and processes in order to determine the risk profile and compliance with relevant regulations
Independently collate and analyze data using The Zurich Way of Underwriting, making recommendations within assigned authority levels to support the decision to provide new and renewal underwriting business
Assess and evaluate underwriting process in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements
Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues
Handle and resolve a range of queries from customers, providing advice and supporting the development of an account to create additional value for the organization and customers
Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice
Performance Management Accountabilities:
Model behaviors that demonstrate commitment to corporate values
Provide input into performance management discussions of project team members
Educate team members and business partners on area of technical expertise
Provide guidance and support for team members
Take action to manage own personal development and encourage others to do the same
• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area
• Knowledge of the insurance industry and the legal and regulatory environment. For Surety only: Knowledge of the Surety industry. For Direct Markets and Crop only: Knowledge of the insurance or financial industry, legal and regulatory environment.
Experience with data collection and analysis
Experience with processing, rating and policy management systems used in the insurance industry. For Surety only: Knowledge of bond administration systems. For Direct Markets and Crop only: Knowledge of processing, rating and policy management systems used in the insurance or financial industry
Customer service experience
Problem solving experience
Experience servicing product portfolios for multiple lines of business for insurance. For Surety only: Experience servicing Surety accounts. For Direct Markets and Crop only: Experience servicing product portfolios for multiple lines of business for insurance or financial industry.
Microsoft Office experience
• Knowledge of underwriting philosophy and techniques
• Knowledge of national and local insurance filing regulations and guidelines
• Knowledge of international insurance programs
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Houston, AM - Remote Work (US)
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MM1