Zurich NA Behavioral Health Case Manager in Phoenix, Arizona

Behavioral Health Case Manager


Job Summary

Manage behavioral health driven disability claims. Administer short-term disability claims in accordance to Federal (i.e. Department of Insurance (DOI), Employee Retirement Income Security Act (ERISA), Statutory and employer programs and plans. Proficient in federal, state and company-specific leaves. Effective and timely decisions and claims handling, while providing a positive customer experience.

Client Externally Focused - The job’s core deliverables rely on delivering service to external clients and/or customers. Typically involves building relationships and promoting the company.

Job Qualifications

Basic Qualifications:

  • Bachelors Degree in Psychology, Sociology or Social Work and no experience in managed care area OR

  • LPN with 1 or more years of managed care experience

Preferred Qualifications:

  • Experience using specific behavioral health criteria or protocols.

  • Strong written and oral communication skills.

  • Ability to collaborate in a team environment.

  • Excellent organizational and time management skills.

  • Disability, Absence Management and/or Life claims experience

  • Advanced Microsoft Office skills

Additional Information

Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.

EOE disability/vets

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Primary Location: United States-Arizona-Virtual

Schedule Full-time

Travel Yes, 5 % of the Time

Relocation Available No

Job Posting 10/11/18

Unposting Date Ongoing

Req ID: 1800076N

It is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.